Store Supervisor (Metro Manila)

Newtrends International Corporation; Metro Manila; On-site; PHP 223,000 - 357,000; Full time

Job summary

Newtrends International Corporation seeks a Store Supervisor to manage daily store operations, lead sales staff, and deliver excellent customer service in Metro Manila. You will train, schedule, and motivate the team to meet sales targets while upholding store standards.

The role requires a 4-year degree and proven retail supervisory experience, with strong leadership, communication, and inventory-management skills. Flexible hours including weekends are expected.

Qualifications

• Graduate of any 4-year course.
• Proven experience in a retail supervisory or management role.
• Excellent leadership, interpersonal, and communication skills.
• Strong customer service orientation.
• Sound knowledge of retail operations, inventory management, and sales techniques.
• Proficient in using computer systems and POS software.
• Flexibility to work on weekends and holidays.

Responsibilities

• Oversee daily store operations and lead a team of sales assistants and cashiers.
• Provide coaching, guidance, and feedback to staff to improve performance.
• Ensure high-standard customer service and resolve issues promptly.
• Manage inventory, cash handling, and loss prevention in line with policy.
• Set store sales goals and analyze performance to drive growth.

Skills

Leadership

Customer service

Interpersonal skills

Communication

Team motivation

Sales technique

Inventory management

POS proficiency

Education

4-year degree

Tools

POS software

Job description

As a Store Supervisor, his/her primary responsibility is to oversee the daily operations of a retail store and ensure the efficient and effective functioning of the entire store. He/She will be responsible for managing a team of employees and providing excellent customer service.

1. Team Management:

• Supervise and lead a team of sales assistants and cashiers, including training, and scheduling.
• Assign tasks and responsibilities to sales assistants and cashiers, and ensure they are carried out efficiently.
• Motivate and inspire the team to achieve sales targets and deliver exceptional customer service.
• Provide coaching, guidance, and feedback to staff to enhance their performance and professional development.

2. Customer Service:

• Maintain a high standard of customer service by ensuring that all customers receive prompt and friendly assistance.
• Handle customer complaints and resolve issues in a timely and satisfactory manner.
• Train sales assistants and cashiers on effective customer service techniques and monitor their interactions with customers.
• Foster a customer-centric environment where customer satisfaction is a top priority.

3. Store Operations:

• Oversee the daily operations of the store, including opening and closing procedures, cash handling, and inventory management.
• Ensure that the store is clean, well-maintained, and visually appealing to customers.
• Monitor and manage inventory levels, conduct regular stock checks, and place orders to replenish merchandise as needed.
• Implement loss prevention measures and ensure adherence to company policies and procedures.

4. Sales and Performance:

• Set sales goals and targets for the store and work with the team to achieve them.
• Monitor sales performance, analyze trends, and implement strategies to drive sales growth.
• Utilize sales data to make informed decisions regarding product assortment, pricing, and promotions.
• Conduct regular performance evaluations for sales assistants and cashiers, and provide feedback on areas of improvement.

QUALIFICATIONS:

• Graduate of any 4-year course
• Proven experience in a retail supervisory or management role.
• Excellent leadership, interpersonal, and communication skills.
• Strong customer service orientation.
• Sound knowledge of retail operations, inventory management, and sales techniques.
• Proficient in using computer systems and point-of-sale (POS) software.
• Ability to work flexible hours, including weekends, and holidays.