Store Supervisor (SM Nuvali)

International Toy World, Inc.; Mimaropa; On-site; PHP 280,000 - 420,000; Full time

Job summary

International Toy World, Inc. is seeking a Store Operations Assistant to support the Store Manager with effective administration for smooth day-to-day operations and excellent customer service.

Responsibilities include driving sales, promoting products, participating in trainings, managing inventory, staffing, and enforcing company policies to meet targets while maintaining brand standards.

Qualifications

• Associate or bachelor’s degree is required.
• At least 2 years of supervisory experience in related fields (store operations, inventory management, customer management, sales management).

Responsibilities

• Meet and exceed sales goals while maintaining service standards.
• Sell and promote appropriate items to create additional opportunities.
• Attend trainings and meetings to develop skills aligned with objectives.
• Ensure accurate adherence to policies to achieve targets.
• Deliver high customer satisfaction through excellent service.
• Spend time on the selling floor assisting customers and managing staff.
• Follow cash handling policies and maintain store registers.
• Support safety, security, and brand image standards.
• Assist inventory activities, transfers, pricing, and counts.
• Coordinate with Warehouse Supervisor for warehousing activities.
• Organize staff schedules and motivate sales staff to meet targets.
• Ensure compliance with uniform and grooming policies.

Skills

Supervisory experience

Education

Associate / Bachelor's Degree

Job description

Responsible for assisting the Store Manager through effective administration of the department to achieve a smooth day-to-day operations and efficient customer service.

Sales Achievement Plan

• Meet and exceed the company’s sales goals and service standards on a consistent basis.

• Create additional sales opportunities by promoting and suggesting other appropriate items.

• Attend and participate in store meetings, company training sessions as required furthering the development of skills to meet the company’s objectives.

• Adhere to policies/standards to achieve the sales targets.

Customer Engagement

• Ensure high levels of customers’ satisfaction through excellent service.

• Spend most of his/her time on the selling floor meeting customers and assisting and managing staff.

Store Operations

• Consistently follow and abide by the company’s established registers and cash handling policies and procedures.

• Actively participate and support the company’s safety and security standards at all times.

• Assist in meeting the company’s brand image and housekeeping standards.

• Ensure promotions are accurate and in tune with company’s standards.

• Assist in the implementation of safety measures in consonance with corporate security standards for the safety and security of merchandise, customers and employees.

Merchandise and Stock Management

• Support and participate in the inventory management functions to include: receiving procedures, transfers, pricing procedures, product counts and physical inventories as required.

• Maintain inventory and ensure items are in stock.

• Assist Store Manager in coordinating with the Warehouse Supervisor to ensure that warehousing activities are conducted in line with standard procedures and facilitated based on selling requirements.

People Management

• Organize and distribute staff schedules.

• Help, drive, motivate, and encourage retail sales staff to achieve sales targets.

• Ensure that subordinates comply with company policies including but not limited to work uniform and grooming.

Qualifications

• Associate / Bachelor's Degree Holder

• With at least 2 years of supervisory experience in related field (Store Operations, Inventory Management, Customer Management, Sales Management)