STORE MANAGER (MASSIMO DUTTI

International Specialty Concepts, Inc. (ZARA); Metro Manila; On-site; PHP 600,000 - 1,000,000; Full time

Job summary

Massimo Dutti in the Philippines seeks a Store Manager to oversee day-to-day store operations, ensuring strong sales performance and a superior customer experience across locations in PASAY, MAKATI, and BGC.

The role requires leadership of a 10-20 person team, supervision of inventory and merchandising, and the ability to meet budgets and targets while maintaining brand standards.

Qualifications

• Bachelor's degree in Business or a related field is required.
• 2–3 years of experience in handling store operations.
• Fashion retail operations experience is essential for this role.
• In-depth knowledge of customer service and strong leadership skills.
• Previous management experience is required to lead store operations effectively.
• Strong analytical and problem-solving skills are expected.

Responsibilities

• Customer Service: Ensure an excellent customer experience across all store areas, including the sales floor, tills, and stockroom.
• Store Operations: Supervise day-to-day store processes to optimize operational performance and ensure adherence to procedures.
• Product & Visual Standards: Maintain store visuals and product presentation, ensuring brand image consistency.
• People Management: Lead a team of 10-20 staff, evaluate performance, and place talent effectively.

Skills

Customer service

Leadership

Store operations

Budgeting

Inventory management

Analytical skills

Problem solving

Education

Bachelor's degree in Business or related field

Job description

Brand: Massimo Dutti

Position: Store Manager & Deputy Manager

Store Locations:

• PASAY

• MAKATI

• BGC

Qualifications:

1. Bachelor's degree in Business or a related field.

2. 2–3 years of experience in handling store operations.

3. Fashion retail operations experience is essential for this role.

4. In-depth knowledge of customer service and strong leadership skills.

5. Previous management experience is required to lead store operations effectively.

6. Strong analytical and problem-solving skills.

A Manager is responsible for overseeing the day-to-day operations of the store to ensure smooth workflow, strong sales performance, and an excellent customer experience. This role includes supervising and supporting the store team, managing inventory and merchandising, and making sure sales targets and operational standards are met. Key responsibilities include creating work schedules, monitoring store performance, handling budgets, and addressing customer concerns. Overall, the Store Manager plays a vital role in keeping the store efficient, profitable, and welcoming for both customers and employees.

Job Description:

1. Customer Service

• Ensure an excellent customer experience across all store areas, including the sales floor, tills, and stockroom.

• Lead by example and ensure all teams follow brand standards for customer service.

2. Store Operations

• Supervise day-to-day store processes to optimize operational performance.

• Monitor adherence to company procedures and ensure operational efficiency.

3. Product & Visual Standards

• Maintain proper store and product presentation, including windows, stockroom, and replenishment areas.

• Ensure the brand image and visual standards are consistently met.

4. People Management

• Evaluate store management teams to identify areas for improvement.

• Ensure the right talent is placed in the right roles to maximize department performance.

• Supervise a team of 10-20 staff members across all store departments.