Store Manager I Fairview

MUJI Philippines Corp.; Marikina; On-site; PHP 223,000 - 379,000; Full time

Job summary

MUJI Philippines Corp. is seeking a Store Operations Supervisor for the boutique.

The role covers boutique clearing, sales and customer service, stock replenishment, merchandise display, housekeeping, theft prevention, and general duties. You will plan staff schedules, coordinate with the Personnel Officer on manpower and uniforms, ensure discipline, supervise daily stock counts, receive deliveries, and uphold brand display standards.

Qualifications

• Daily opening and closing clearing of the boutique; report irregularities observed in the clearing.
• Supervise selling operations; ensure customers are satisfied and well attended to.
• Plan and prepare staff working schedule; coordinate manpower/uniforms; ensure discipline.

Responsibilities

• Monitors stock movement and replenishment; maintains inventory control.
• Ensures merchandise display meets brand standards; coordinates with Merchandising for displays.
• Oversees housekeeping; keeps display in order to boost customer service and sales turnover.
• Trains staff to prevent shoplifting; enforces stockroom security procedures.
• Monitors and checks supplies requisitions; suggests improvements to SOM and management.

Job description

DUTIES & RESPONSIBILITIES

BOUTIQUE CLEARING

1. Responsible for the daily opening and closing clearing of the boutique. Reports to the Store Operations Manager / Area Manager / Boutique Manager any irregularities observed in the clearing.

SALES AND CUSTOMER SERVICE

1. Supervises selling operations of the boutique and sees to it that all customers are satisfied and well attended to.
2. Sees to it that all merchandise are properly displayed and stocked.
3. Sees to it that the sales objectives are surpassed.
4. Attends to customers when necessary.
5. Attends to all types of customer complaints and inquiries.

PERSONNEL

1. Plans and prepares staff working schedule and day-offs. Coordinates with Personnel Officer on the needed manpower / staff uniform. Ensures discipline among sales staff as to:

• Wearing of proper prescribed uniform
• Proper grooming
• Courtesy and respect
• General behavior in the store
• Adherence to store policies and procedures
• Customer service

STOCK REPLENISHMENT / INVENTORY / MERCHANDISE DELIVERY / STOCK TRANSFER

1. Ascertains that needed stocks are requisitioned on time and thoroughly.
2. Closely monitors daily movement of the stocks and replenishment.
3. Ensures proper control on inventory, stockroom, display area.
4. Maintains daily counter counting / checking of stocks before and after store hours.
5. Receives and checks all incoming deliveries.
6. Checks and monitors merchandise transfer.

MERCHANDISE DISPLAY

1. Ascertains that the general total look of the boutique is within the standard of the international brand.
2. Coordinates with Merchandising Department for further assistance needed in the proper and effective display of the merchandise.
3. Sees to it that mannequins / show window displays are changed once a week following brand method of display.
4. Ascertains that merchandise are displayed according to the brand’s specific way of displaying the merchandise.

HOUSEKEEPING

1. Ensures that merchandise display is in order and makes every effort to improve display for purposes of better customer servicing / better sales turn-over / better merchandise control.

THEFT AND LOSS SECURITY

1. Trains staff to be alert on shoplifters. Ensures strict procedures on merchandise releases from stockroom. Implements strict procedures on merchandise security and fixtures.

OTHERS

1. Monitors and controls proper usage of store supplies
2. Monitors and checks supplies requisitions
3. Recommends to SOM and management areas that need further improvement in the boutique operations
4. Performs other jobs from time to time as deemed necessary