Store Coordinator

Alterations Plus Group of Companies; Makati; On-site; PHP 279,000 - 390,600; Full time

Job summary

A leading alterations service provider in Metro Manila seeks a Retail Manager to oversee store operations, manage customer orders, and ensure exceptional service delivery. Ideal candidates should have 1-3 years of retail experience, preferably in a supervisory role. Responsibilities include managing job orders, customer complaints, and daily sales reporting. This role emphasizes teamwork and effective communication within a diverse environment.

Qualifications

• Strong commitment to delivering an exceptional shopping experience.
• Experience in customer service, sales, or operations is highly beneficial.
• Typically requires 1–3 years in a retail setting, preferably with leadership or supervisory experience.
• Ability to collaborate effectively with diverse groups of people.

Responsibilities

• Accepts jobs for repair and other services.
• Manages customer orders and ensures timely updates.
• Monitors production reports and distributes jobs among sewers.
• Handles customer complaints and inquiries.
• Oversees store operations and ensures compliance with policies.

Skills

Customer service

Sales

Leadership

Operations management

Communication

Job description

Responsibilities

• Accepts jobs for repair, made to order, bag and shoe repair, bag cleaning, bag restoration, dry cleaning and sells essentials, sexy sole and linen spray.
• Receives, document and facilitate order from the customers.
• Monitors the due dates on both contracted jobs and claimed jobs using the daily monitoring worksheet or desktop.
• Maintain a logbook on the in and out of items.
• Submit/send email the following reports to the Head Office/Accounting at the end of the day: a. Customer contracted for; b. Claimed form; c. Summary of transfer of jobs from stores (if any); d. Summary of credit cards sales slip (if any); e. Deposit slip; f. Attachment (Job Order, Official Receipt, Claimed stub etc.).
• Ensures that the above-mentioned documents are properly submitted to the Head Office.
• Submit weekly and monthly report of repairs and MTO with the updated payments status including the tie up store like RMSI, Debentures, 7FAM and others.
• Responsible in monitoring the sewer’s production report to be submitted daily.
• Distribute jobs among sewers in order for them to meet their quota.
• Receives and remit payments/collection from the customer.
• Check stores daily sales report and ensure that store’s monetary funds are properly kept.
• Make sure to have enough change fund.
• On a monthly basis, check/monitors accounts receivables of unclaimed items.
• Inform the client as to the status of the items to avoid complaints.
• Immediately inform the Head Office for any discrepancy.
• Attends to customer complaint and attends their inquiries regarding promotions.
• Responsible in monitoring and handling the petty cash and change fund and ensures that this is properly replenished.
• Ensure that the sewer met the daily quota of five thousand five hundred pesos (Php 5,500).
• Monitors store’s operating expenses and keeping cost in line according to company’s budget guidelines and allowance.
• Conducts visit to different fashion shops or boutiques within the area to promote the company by giving out referrals slips.
• Ensure that all Store Operations Policies and Procedures are being implemented.
• Send sales report at the end of the day in SC Messenger Group.
• Oversee the general appearance of the store.
• Cross sell products and services of the company.

• Strong commitment to delivering an exceptional shopping experience.
• Experience in customer service, sales, or operations is highly beneficial.
• Typically requires 1–3 years in a retail setting, preferably with leadership or supervisory experience.
• Ability to collaborate effectively with diverse groups of people.