Store Manager, Customer Experience & Growth Leader

Viva International Food & Restaurants, Inc.; Metro Manila; On-site; PHP 391,000 - 725,000; Full time

Job summary

Viva International Food & Restaurants, Inc. is seeking a Store Manager to ensure top-tier customer service and enforce cleanliness standards across premium outlets in Metro Manila.

You will lead staff development, oversee cost control, and coordinate sales-building programs with the Operations Manager. The ideal candidate has a four-year degree, strong communication skills, and at least three years in a similar role within upscale coffee shops or casual fine dining.

Qualifications

• Graduate of any four-year course.
• Excellent communication and interpersonal skills.
• Ability to interview, hire and train staff.
• Knowledge of People Management and training processes.
• Willing to work long hours and in multiple sites.

Responsibilities

• Ensures Customer Satisfaction and implements quality service standards.
• Oversees store sales-building activities and marketing trend analysis.
• Manages employee relations, performance appraisals, and staff development.
• Controls labor and store costs, inventories supplies, and reviews weekly performance.
• Prepares schedules, payroll validation, and sales reports.
• Trains new hires and ensures discipline and attendance.
• Performs other duties assigned by supervisor.
• Responds to customer feedback and enforces cleanliness standards.

Skills

Excellent communication skills

Interview and hire staff

Train staff

People management

Education

Four-year degree

Job description

Viva International Food & Restaurants, Inc. is seeking a Store Manager to ensure top-tier customer service and enforce cleanliness standards across premium outlets in Metro Manila.

You will lead staff development, oversee cost control, and coordinate sales-building programs with the Operations Manager. The ideal candidate has a four-year degree, strong communication skills, and at least three years in a similar role within upscale coffee shops or casual fine dining.