Store Manager (Branch Head) - Luzon

East West Banking Corporation; Balanga; On-site; PHP 420,000 - 780,000; Full time

Job summary

East West Banking Corporation is seeking a Store Manager (Branch Head) to lead branches across multiple locations in the Philippines. You will drive growth, build customer bonds, and guide a sales-focused team to deliver remarkable service.

This role requires a Bachelor's degree and at least two years in banking, with proven leadership and ability to exceed sales targets. You will mentor staff, implement programs, and ensure compliance with EastWest standards.

Qualifications

• Bachelor's degree in business or related field is required.
• Minimum 2 years of relevant experience in banking or related role.
• Strong leadership and proven track record in managing a sales team.
• In-depth knowledge of banking products, services and regulations.
• Excellent communication and interpersonal skills with ability to exceed sales targets.

Responsibilities

• Make the branch the main distribution channel by selling bank products and services.
• Grow and deepen relationships with existing clients by offering suitable products and services.
• Implement marketing programs to attract new customers and maximize existing customers’ share of wallet.
• Mentor and coach the branch sales team.
• Approve transactions and oversee branch service quality impacting customer satisfaction.
• Perform compliance, governance and risk management per bank policies.
• Uphold service standards using the EastWest Service Pillars and Service Standards.

Skills

Leadership

Sales management

Customer relationship building

Communication skills

Education

Bachelor's degree in business or related field

Job description

About The Job

Location: Cavite, Laguna, Bataan, Tarlac, Pampanga, Nueva Vizcaya, Dagupan, Ilocos Sur, Pangasinan, Baguio, Nueva Ecija, Sorsogon, Isabela

Corporate Title: Manager to Senior Assistant Vice President

Work Arrangement: On-site

Role: Store Manager (Branch Head) across multiple locations.

Our Branch Banking Group is looking for experienced professionals to join us. In this role, you will lead the branch into growth, new ideas, and strong customer bonds. You will do more than manage; you will make the branch a standout for success and happy customers by selling great products, building relationships, and helping your team grow.

East West Banking Corporation (EastWest) is one of the largest universal banks in the Philippines and is committed to continuously invest in people and in process, product, and service enhancements, and embrace new ideas to enhance the EastWest experience. We empower our employees to drive their careers and are committed to provide the runway for them to grow. We value teamwork and individual initiative. Join us and be part of a highly engaged team, and a workplace that promotes development and goal attainment.

What The Role Will Entail

• Responsible for making the branch the main distribution channel of the bank by selling its products and services
• Grow and deepen relationships with existing clients by offering other products and services suitable to them
• Implement marketing programs/strategies that would promote products, increase new bank customers, and maximize existing customers' share of wallet
• Mentor and coach the branch sales team
• Approve transactions and oversee the performance of service in the branch that would impact customer satisfaction and relationships
• Perform compliance/governance and risk management requirements based on the policies and framework set by the bank
• Perform customer service standards by applying the right attitude and skills using the EastWest Service Pillars and Service Standards

What We're Looking For

• Bachelor's Degree in business or any related field
• Requires a minimum of 2 years of relevant experience in an equivalent role within the banking industry
• Strong leadership skills and a track record of effectively managing a sales team
• In-depth knowledge of banking products, services, and industry regulations
• Strong communication and interpersonal skills with a proven track record of exceeding sales targets and fostering lasting customer relationships.

What You Can Expect From Joining Our Team

• Career development and training opportunities
• Competitive salary package and benefits
• Performance-based incentives and recognition programs to reward high-performing individuals
• Opportunity to work with industry experts and be mentored by them
• Defined career progression paths to guide you in your professional growth