Store Manager (Branch Head)

East West Banking Corporation; Manila; On-site; PHP 800,000 - 1,400,000; Full time

Benefits offered by this job

Career development opportunities

Competitive salary package

Performance incentives

Mentorship by industry experts

Defined career progression paths

Job summary

East West Banking Corporation is seeking a Store Manager (Branch Head) to lead a branch as a growth hub, driving sales, service, and team development. This on-site role focuses on turning the branch into a standout for customer satisfaction through strong product knowledge and relationship-building.

The candidate will mentor the sales team, ensure governance and risk controls, and implement marketing programs to attract new customers and deepen wallet share.

Qualifications

• Bachelor's Degree in business or related field.
• Minimum 2 years in an equivalent banking role.
• Strong leadership and sales management track record.
• Knowledge of banking products, services, and regulations.
• Excellent communication and interpersonal skills.

Responsibilities

• Make the branch the main distribution channel by selling products and services.
• Grow and deepen relationships with existing clients by cross-selling.
• Implement marketing programs to attract new customers and increase wallet share.
• Mentor and coach the branch sales team.
• Approve transactions and oversee branch service quality and customer satisfaction.
• Perform governance, risk management, and compliance per bank policies.
• Uphold service standards using EastWest Service Pillars and service standards.

Skills

Leadership

Sales

Customer relationships

Banking products

Education

Bachelor's degree

Job description

About The Job

Location: Nationwide

Corporate Title: Manager to Senior Assistant Vice President

Work Arrangement: On-site

Our Branch Banking Group is looking for experienced professionals to join us in different locations nationwide with the role of Store Manager (Branch Head).

In this role, you will lead the way, turning your branch into a hub of growth, new ideas, and strong customer bonds. You will do more than manage; you will make the branch a standout for success and happy customers by selling great products, building relationships, and helping your team grow.

What The Role Will Entail

• Responsible for making the branch the main distribution channel of the bank by selling its products and services
• Grow and deepen relationships with existing clients by offering other products and services suitable to them
• Implement marketing programs/strategies that would promote products, increase new bank customers, and maximize existing customers' share of wallet
• Mentor and coach the branch sales team
• Approve transactions and oversee the performance of service in the branch that would impact customer satisfaction and relationships
• Perform compliance/governance and risk management requirements based on the policies and framework set by the bank
• Perform customer service standards by applying the right attitude and skills using the EastWest Service Pillars and Service Standards

What We're Looking For

• Bachelor's Degree in business or any related field
• Requires a minimum of 2 years of relevant experience in an equivalent role within the banking industry
• Strong leadership skills and a track record of effectively managing a sales team
• In-depth knowledge of banking products, services, and industry regulations
• Strong communication and interpersonal skills with a proven track record of exceeding sales targets and fostering lasting customer relationships

What You Can Expect From Joining Our Team

• Career development and training opportunities
• Competitive salary package and benefits
• Performance-based incentives and recognition programs to reward high-performing individuals
• Opportunity to work with industry experts and be mentored by them
• Defined career progression paths to guide you in your professional growth