Store Manager - Ayala Malls Gatewalk Mandaue City, Cebu

Global Sports Jobs Limited; Mandaue; Presencial; PHP 420.000 - 540.000; Jornada completa

Descripción de la vacante

adidas operates a store leadership role in Mandaue City, Cebu, Philippines to drive profitability and deliver a leading shopping experience.

The role oversees recruitment, training, and development of the store team, ensuring brand standards and customer service excellence across retail categories.

Formación

• Minimum 18 months of work experience in a sports/fashion customer- and commercial-focused retail environment.
• Minimum 24 months of Store Management responsibility.
• Intermediate numeracy and literacy.
• Advanced verbal communication skills.
• Industry experience in apparel, fashion, footwear, or FMCG retail.
• Exposure to sports.
• Related college degree.
• Good command of oral and written English and Filipino.
• Amenable to work with store locations across Metro Manila (BGC, Makati, Quezon City, Pasay City).

Responsabilidades

• Take ownership of the store, allocate resources, organise processes, and use knowledge of the P&L to drive profitability.
• Track store performance data and implement solutions for commercial success.
• Understand customer behavior and adapt the service offer accordingly.
• Monitor customer satisfaction and drive continuous improvement through service leadership.
• Maintain visual merchandising and housekeeping standards to showcase the brand.
• Drive stockroom efficiency, minimize loss, and suggest process improvements.
• Manage recruitment, onboarding, training, and development of the store team.
• Set high expectations, review performance, and coach the team to improve.
• Observe policies and support APAC changes; perform other tasks as assigned.

Conocimientos

Store management

Retail operations

Customer service

MS Office

English & Filipino

Educación

College degree

Descripción del empleo

About the Role

This role drives store profitability by meeting or exceeding sales targets and controlling operational expenses. It manages all resources within the store to provide customers with a leading shopping experience and leads the execution of effective and efficient store operations. The role sits within the Sales team and is responsible for leading, developing, and holding the store team accountable to deliver commercial and service goals.

Key Responsibilities

• Take ownership of the store, allocate resources, organise processes, and use working knowledge of the profit and loss statement and store KPIs to make commercial decisions that drive profitability across varied situations and market conditions.
• Track store performance data such as best sellers, weekly forward demand, and sales per square foot, and implement solutions that drive commercial success.
• Understand customer behaviour and patterns, draw conclusions, and adapt the service offer accordingly.
• Monitor customer satisfaction and feedback systems to drive continuous improvement, and lead service by example to ensure visible and effective customer service management.
• Create a culture in which store activity and assets showcase and drive brand equity, and ensure brand and product knowledge is transferred into sales skills across relevant categories.
• Manage an appealing, easy-to-shop environment by maintaining visual merchandising and housekeeping standards, and ensure team compliance with store policies and procedures.
• Drive continuous improvement in stockroom processing and replenishment, minimise loss through loss prevention procedures, and provide suggestions to improve systems and processes.
• Manage recruitment, onboarding, training, and development of the store team, ensure HR policies and procedures are followed, and work with the Manager, Retail to identify strong performers for growth along the Retail Field Career Ladder.
• Create a high-performance culture by setting clear expectations and targets, analysing team performance, holding team members accountable, giving prompt feedback, managing poor performance, coaching, motivating, and inspiring team members, collaborating and sharing best practices
• And pursuing own development.
• Observe global and local policies and procedures, support APAC changes and directions, and perform other tasks as assigned.

Required Experience & Qualifications

• Minimum 18 months of work experience in a sports/fashion customer- and commercial-focused retail environment.
• Minimum 24 months of Store Management responsibility.
• Intermediate numeracy and literacy.
• Advanced verbal communication skills.
• Industry experience in apparel, fashion, footwear, or FMCG retail.
• Exposure to sports.
• Related college degree.
• Basic proficiency in MS Office applications: Word, Excel, PowerPoint, and Outlook.
• Good command of oral and written English and Filipino.
• Amenable to work with store locations across Metro Manila (BGC, Makati, Quezon City, Pasay City).

Workplace

• Ayala Malls Gatewalk, Mandaue City, Cebu, Philippines

About the Company

adidas also states that through sport it has the power to change lives.