Store Manager - Ayala Mall Circuit

Robinsons Handyman Inc; Makati; On-site; PHP 600,000 - 900,000; Full time

Job summary

Robinsons Handyman Inc., Makati, is seeking a Store Manager to oversee store sales, display standards, and inventory, while leading a team to deliver excellent customer service. You will implement promotional activities and coordinate with head office on trends to improve performance.

The role requires a Four-Year Business degree (or related) with at least 2 years of managerial store experience in a service environment, and a focus on maintaining merchandising standards and processes.

Qualifications

• Graduate of any Four-Year Business Course or any related Course.
• Minimum of 2 Years Store Management Experience in a service-oriented Company in Managerial Capacity.

Responsibilities

• Meets or surpasses the sales target of the store.
• Ensures the achievement of target of the store.
• Initiates projects and activities that will help generate or improve sales of the store.
• Practices excellent customer service at all times to serve as role model to his subordinates.
• Attends to customer inquiries/feedback and complaints for immediate action and solution.
• Coordinates with other departments in Head Office regarding business trends and other needs of the store that will help improve sales.
• Maximizes the use of available resources (JDA/Server)
• Researches to be updated with other business competitors.
• Ensures proper display of merchandise based on standards.
• Ensures optimal inventory level of merchandise.
• Maintains proper handling of merchandise to avoid shrinkage and pilferage.
• Implements promotional activities and evaluates its impact to store sales.
• Supervises and ensures the training of all direct reports.
• Ensures proper implementation of Employee Discipline and company rules to all direct reports.
• Acts as a role model in complying with company policies and ensures that staff comply with all policies and work requirements at all times.
• Prepares analysis and provides sound conclusions and recommendations to improve business.
• Sets the highest performance standards in the store.
• Reviews individual performance and identify training and development needs.
• Performs other functions as may be assigned by immediate superior from time to time

Skills

Store Management

Customer Service

Leadership

Education

Four-Year Business Course

Related Course

Tools

JDA/Server

Job description

JOB SUMMARY

Responsible for the achievement of the sales and target of the store including the proper maintenance of merchandise based on standards and ensures that quality products are displayed in the store at all times. Implements promotional activities and evaluates its impact to store sales, and initiates projects and activities that will help generate or improve sales of the store.

EDUCATION AND EXPERIENCE

• Graduate of any Four-Year Business Course or any related Course.
• Minimum of 2 Years Store Management Experience in a service-oriented Company in Managerial Capacity

BUSINESS UNDERSTANDING

• Good knowledge and understanding of the operations and business trends. Comprehends the business competition and the effects on the business.

FUNCTIONS AND RESPONSIBILITIES

1. SALES

• Meets or surpasses the sales target of the store.
• Ensures the achievement of target of the store.
• Initiates projects and activities that will help generate or improve sales of the store.

2. CUSTOMER SERVICE

• Practices excellent customer service at all times to serve as role model to his subordinates.
• Ensures that customer service is properly implemented by both direct-hired employees and promo clerks in the department.
• Attends to customer inquiries/feedback and complaints for immediate action and solution.

3. BUSINESS ANALYSIS

• Coordinates with other departments in Head Office regarding business trends and other needs of the store that will help improve sales.
• Maximizes the use of available resources (JDA/Server)
• Researches to be updated with other business competitors.

4. MERCHANDISING

• Ensures proper display of merchandise based on standards.
• Ensures optimal inventory level of merchandise.
• Ensures that quality products are displayed in the store at all times,

5. OPERATIONS

• Maintains proper handling of merchandise to avoid shrinkage and pilferage.
• Ensures compliance with all receiving guidelines at all times.
• Ensures that security measures and control are in place at all times to avoid lost items and other related incidents.
• Ensures that quality products are displayed in the store at all times.
• Ensures that the store, both in the selling area and the stockrooms, observes good housekeeping at all times.
• Implements promotional activities and evaluates its impact to store sales.

6. PEOPLE MANAGEMENT

• Supervises and ensures the training of all direct reports.
• Ensures proper implementation of Employee Discipline and company rules to all direct reports.
• Acts as a role model in complying with company policies and ensures that staff comply with all policies and work requirements at all times.

7. OTHERS

• Prepares analysis and provides sound conclusions and recommendations to improve business.
• Sets the highest performance standards in the store.
• Reviews individual performance and identify training and development needs.
• Performs other functions as may be assigned by immediate superior from time to time