Store Manager - Ormoc and Maasin

Robinsons Supermarket Corporation; Ormoc; On-site; PHP 600,000 - 900,000; Full time

Job summary

Robinsons Supermarket Corporation in the Philippines seeks a Store Manager who will drive sales, profitability, merchandising, and shrinkage control while leading a team across departments. You will perform business analysis, enhance customer service, and oversee personnel development and performance evaluations to ensure compliance with policies.

Responsibilities include managing costs, optimizing stock and cycles, and coordinating with store operations to meet annual targets and standards.

Qualifications

• Bachelor's degree in Business Administration or equivalent.
• Excellent leadership, analytical, problem-solving skills.
• At least 3 years of related experience.

Responsibilities

• Achieves sales targets and profitability.
• Maintains ideal shelf and displays; manages category execution.
• Performs monthly departmental reviews and analyzes financial performance.
• Ensures 100% customer service compliance and handles complaints.
• Leads people development through training and performance evaluations.
• Prepares stock adjustments, permits, and reports; monitors shrinkage.

Skills

Excellent leadership

Analytical

Problem-solving

Customer service

Education

Bachelor's/college degree in Business Administration

Job description

Job Summary:

Responsible for achievement of sales and profitability, merchandising and shrinkage control, business analysis, customer service, and people management of the entire store.

Job Description:

Sales and Profitability:

• Achieves sales versus target

• Achieves EBIT and EBITDA versus target

• Manages operating expenses effectively by implementing cost-effective plans

Merchandising and Shrinkage Control:

• Maintains ideal Shelf Service Level (SSL)

• Knowledgeable on product off-take particularly on fast-moving and best-selling merchandise

• Ensures that merchandise display guidelines are strictly followed

• Ensures that clean and fresh standards are observed in all departments

• Maximizes marketing promotions through timely and proper execution

• Ensures correct and timely implementation of space rentals

• Ensures correct execution of category management

• Supervises cycle count, and semi-annual, and annual inventory activities to ensure accurate results

• Ensures that security measures and control procedures are in place

• Ensures that market returns (Return to Vendor) are within allowable percentage

Business Analysis:

• Reviews financial performance and identifies solutions to address business needs

• Conducts monthly departmental reviews and implements programs to achieve financial targets

• Initiates competitive study to identify opportunities that will help improve sales

Customer Service:

• Ensures 100% compliance of all store personnel to customer service standards

• Conducts customer needs analysis to identify areas for improvement in the store

• Handles customer service-related complaints effectively

People Management:

• Conducts objective and timely performance evaluation

• Promotes personal and professional growth of direct hires through appropriate training and workshops to enhance competency

• Ensures proper implementation of employee discipline at all times

• Ensures 100% compliance with approved policies and procedures

Reportorial and Other Requirements:

• Prepares departmental sales analysis

• Prepares annual and semi-annual performance appraisals

• Performs stock correction requests

• Ensures application of local permits and licenses not covered by the company's Liason Officer

• Recommends community sponsorship activities as part of the store's social responsibility

• Prepares and approves SAP-related requirements

Job Key Qualifications:

• Candidate must possess at least a Bachelor's/College Degree in Business Administration or its equivalent

• Required skills: Excellent leadership skills, analytical, basic problem-solving skills

• At least 3 years of working experience in the related field is required for this position