Store Manager

EastWest Bank; Metro Manila; On-site; PHP 900,000 - 1,300,000; Full time

Job summary

EastWest Bank is seeking an experienced Store Manager (Branch Head) to lead branch growth and customer relationships across nationwide locations. You will drive product sales, mentor the sales team, and ensure high service standards to maximize customer satisfaction.

The role requires banking experience, strong leadership, and a focus on achieving sales targets while maintaining compliance and governance within the branch.

Qualifications

• Bachelor's Degree in business or related field.
• Minimum of 2 years of relevant banking experience.
• Strong leadership with proven sales team management.
• In-depth knowledge of banking products, services, and regulations.
• Strong communication and interpersonal skills with a track record of exceeding sales targets.

Responsibilities

• Make the branch the main distribution channel by selling products and services.
• Grow and deepen relationships with existing clients by cross-selling.
• Implement marketing programs to attract new customers and increase share of wallet.
• Mentor and coach the branch sales team.
• Approve transactions and oversee branch service performance for customer satisfaction.
• Ensure compliance/governance and risk management per bank policies.
• Uphold EastWest Service Pillars and Service Standards in customer interactions.

Skills

Strong leadership

Sales team management

Strong communication

Customer relationship building

Education

Bachelor's Degree in business

Job description

About the Job

Location: Nationwide
Corporate Level: Manager to Senior Assistant Vice President
Work Arrangement: On-site

Our Branch Banking Group is looking for experienced professionals to join us in different locations nationwide with the role of Store Manager (Branch Head).

In this role, you will lead the way, turning your branch into a hub of growth, new ideas, and strong customer bonds. You will do more than manage, you will make the branch a standout for success and happy customers by selling great products, building relationships, and helping your team grow.

Your dream. Our focus.

East West Banking Corporation (EastWest) is one of the largest universal banks in the Philippines, and is committed to continuously invest in people and in process, product, and service enhancements, and embrace new ideas to enhance the EastWest experience.

We empower our employees to drive their careers and are committed to provide the runway for them to grow. We value teamwork and individual initiative. Join us and be part of a highly engaged team, and a workplace that promotes development and goal attainment.

Whether you're just starting out, or already a seasoned professional, EastWest can help you unleash your potential, and bridge the gap between dream to success.

What the role will entail

• Responsible for making the branch the main distribution channel of the bank by selling its products and services
• Grow and deepen relationships with existing clients by offering other products and services suitable to them
• Implement marketing programs/strategies that would promote products, increase new bank customers, and maximize existing customers' share of wallet
• Mentor and coach the branch sales team
• Approve transactions and oversee the performance of service in the branch that would impact customer satisfaction and relationships
• Perform compliance/governance and risk management requirements based on the policies and framework set by the bank
• Perform customer service standards by applying the right attitude and skills using the EastWest Service Pillars and Service Standards

What we're looking for

• Bachelor's Degree in business or any related field
• Requires a minimum of 2 years of relevant experience in an equivalent role within the banking industry
• Strong leadership skills and a track record of effectively managing a sales team
• In-depth knowledge of banking products, services, and industry regulations
• Strong communication and interpersonal skills with a proven track record of exceeding sales targets and fostering lasting customer relationships

What you can expect from joining our team

• Career development and training opportunities
• Competitive salary package and benefits
• Performance-based incentives and recognition programs to reward high-performing individuals
• Opportunity to work with industry experts and be mentored by them
• Defined career progression paths to guide you in your professional growth