Store Manager

International Toyworld Inc.; Baguio; On-site; PHP 334,800 - 502,200; Full time

Job summary

A leading retail company is seeking an experienced sales manager for its Baguio location. The candidate will oversee sales activities, manage store personnel, and ensure customer satisfaction. A Bachelor's degree and at least 3 years of experience in sales management are required. The position is on-site at SM City Baguio.

Qualifications

• At least 3 years of related working experience.
• Ability to handle customer complaints effectively.
• Strong organizational skills with attention to detail.

Responsibilities

• Plan and control selling activities to meet sales targets.
• Maintain cleanliness and orderliness in the store.
• Conduct personnel performance appraisals.

Skills

Sales strategies execution

Customer service

Inventory management

Team motivation

Education

Bachelor's Degree

Job description

On-site - Baguio 3-5 Yrs Exp Bachelor Full-time

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Job Description

Responsible for planning, controlling and directing selling activities and personnel for the attainment of sales targets.

• Execute directions and sales strategies to achieve or improve on sales targets.
• Propose innovative ideas to increase market share.
• Ensure that store is adequately manned and that personnel shifts are properly scheduled considering sales transactions trends and for fulfilment of non-sales activities.
• Ensure high levels of customers’ satisfaction through excellent service.
• Handle customer complaints, with the end in view of promoting customer goodwill.
• Obtain information from customers and sales people on merchandise for feedback to merchandising and management.

Store Administration

• Ensure standard operating procedures and compliance to Company policies are strictly implemented.
• Ensure that standards for cleanliness and orderliness in the selling area are maintained for a wholesome and pleasant shopping atmosphere.
• Maintain attractive merchandise presentation and fresh appearance to induce customers to buy. Ensure proper placement of signages.
• Ensure proper maintenance and use or resources/supplies/facilities and equipment to minimize engineering costs and repairs for the convenience of customers.
• Ensure strict adherence of counter personnel to set counter policies, systems and procedures.

Merchandise and Stock Management

• Coordinate closely with Merchandising and Consignors office to ensure full stock of fast selling items and to avoid stock-out of merchandise.
• Enforce standard procedures to ensure that merchandise is correctly tagged/priced.
• Monitor and control movement of stocks in store; coordinates with Warehouse Supervisor/Manager and Senior Manager on proper scheduling and execution of warehousing activities in consonance with selling requirements and standard procedures.
• Implement measures to reduce merchandise losses for improved profitability. Increase subordinates’ consciousness of merchandise security requirements.

People Management

• Conduct personnel performance appraisals to assess training needs and build career paths.
• Coordinate with Store Consignor and Merchandising on performance of Consignors and Demos.
• Approve requests and authorization on personnel administration matters (leaves, undertime authorization, disciplinary actions, etc.)
• Motivate staff.
• Coordinate with HR to hire the right candidates.
• Bachelor's Degree Holder
• With at least 3 years of related working experience
• Willing to be assigned in SM City Baguio

Working Location

SM City Baguio. SM City Baguio, Luneta Hill Dr, 231, Baguio, 2600 Benguet, Philippines