Store Leadership: Customer Service Manager

Anko Global; Kawit; On-site; PHP 450,000 - 750,000; Full time

Job summary

Anko JV Company, Inc. is expanding its team in the Philippines and seeks a Customer Service Manager to lead store operations and drive exceptional customer experiences. You will manage day-to-day activities, coach staff, monitor performance, and ensure safety and compliance across stores.

You will leverage data insights to optimize service levels, stock availability, and store profitability while fostering a positive, high-performance culture aligned with Anko's values.

Qualifications

• Experience in managing store operations and leading teams.
• Ability to analyze sales data to improve performance.
• Experience in rostering/scheduling for optimal coverage.
• Knowledge of budgeting, cost control and expense management.

Responsibilities

• Lead store teams to deliver exceptional customer service and drive profitability.
• Oversee daily operations, safety compliance, and store presentation.
• Coach and develop team members; recruit and select talent as needed.
• Utilize data and reporting tools to monitor performance and make data-driven decisions.

Skills

People management

Data analysis

Scheduling/rostering

Budget management

Communication

Coaching and development

Job description

Anko JV Company, Inc. is expanding its team in the Philippines and seeks a Customer Service Manager to lead store operations and drive exceptional customer experiences. You will manage day-to-day activities, coach staff, monitor performance, and ensure safety and compliance across stores.

You will leverage data insights to optimize service levels, stock availability, and store profitability while fostering a positive, high-performance culture aligned with Anko's values.