Store Leader: Elevate Service, Grow Performance

Anko Global; Carmen; On-site; PHP 335,000 - 725,000; Full time

Job summary

Anko JV Company, Inc. in the Philippines is seeking a Customer Service Manager to drive store performance, deliver exceptional customer experiences, and uphold compliance and safety standards. You will lead by example and coordinate across teams to meet business goals.

You will lead the coaching and development of staff, manage scheduling and budgets, and leverage data to guide decisions while fostering an inclusive culture across our stores.

Qualifications

• Experience in managing day-to-day store operations.
• Ability to track store performance with data and reporting tools.
• Lead teams to deliver exceptional customer service.
• Build team capability through coaching and recruitment selection.
• Implement safety processes to ensure compliance.
• Proficient in financial management, cost control, and profitability.

Responsibilities

• Lead recovery processes (Refresh, Presentation, Backfill) to maximise on-show availability.
• Use data to track performance and support data-driven decisions across budgets.
• Lead teams to deliver exceptional customer service and drive continuous improvement.
• Coach, train, and recruit to foster a high-performance culture.
• Implement and promote safety protocols and training across stores.
• Support store profitability through cost control and smart budgeting.

Skills

Store operations

Data analysis

Leadership & coaching

Recruitment & selection

Safety compliance

Customer service excellence

Tools

Scheduling software

Budget & reporting tools

Job description

Anko JV Company, Inc. in the Philippines is seeking a Customer Service Manager to drive store performance, deliver exceptional customer experiences, and uphold compliance and safety standards. You will lead by example and coordinate across teams to meet business goals.

You will lead the coaching and development of staff, manage scheduling and budgets, and leverage data to guide decisions while fostering an inclusive culture across our stores.