Store Manager

Anko Global; Carmen; On-site; PHP 800,000 - 1,100,000; Full time

Job summary

Anko JV Company, Inc. Philippines is seeking a Store Manager to drive performance across our retail stores. You will lead a large team, ensure operational excellence, and deliver exceptional customer experiences in line with our strategic goals.

You will also manage budgets, forecasts, and compliance to sustain growth. The role focuses on developing talent, maintaining safety standards, and fostering an engaging work culture that aligns with our values and business objectives.

Qualifications

• Proven experience leading large retail teams and delivering customer excellence.
• Strategic thinker with data interpretation and quick decision-making.
• Strong relationship-building across levels and cross-functional collaboration.
• Excellent planning, prioritisation, and attention to detail.
• Ability to stay composed under pressure and adapt to change.

Responsibilities

• Drive store performance and lead operational excellence.
• Deliver exceptional customer experiences and service standards.
• Develop and manage high-performing teams and succession planning.
• Oversee compliance, safety, and store procedures.
• Manage budgets, forecasting, and financial outcomes.

Skills

Power BI

Excel

Leadership

Change management

Financial analysis

Team building

Communication

Forecasting

Tools

Power BI

Excel

Job description

As an Australian brand for innovative home and lifestyle products, we've been brightening up everyday life for families for over 50 years; At our stores, distribution centers, and offices in Australia and New Zealand, all around the globe and now in the Philippines. Our diverse and inclusive 47,000 strong global team works together to offer families products that customers can love and use every day at prices that are irresistibly low. We’re results-driven and evolving rapidly, offering challenging work you can be proud of. At Anko, we value your uniqueness because it’s not just what you do, but who you are, that makes everyday living brighter.

In joint venture with the Ayala Corporation and Kmart Group Australia, the first Anko store in the Philippines was launched late 2024 in Makati with six stores now available across Metro Manila. These Anko stores provide shoppers with quality, design, and affordability all in one place with products across key categories like home, kitchen, toys, and beauty.

Join the team

Anko Store Manager’s play a critical role in driving store performance and team success by leading operational excellence, delivering exceptional customer experiences, and developing high-performing teams. As a key leader, you are responsible for maintaining compliance, managing financial outcomes, and creating a positive work culture that aligns with the organization’s strategic goals. You lead by example, balancing day-to-day priorities with long-term growth and development.

Experience and Expertise:

• Store Managers are skilled in motivating, developing and leading large teams while maintaining a strong focus on values, behaviours and effective communication.
• Leading with a proactive and solutions focused mindset with the ability to think strategically, interpret data and respond swiftly to changing business and customer demands.
• Have a proven ability to build strong relationships at all levels, managing expectations and collaborating effectively as a team player.
• Strong attention to detail, supported by excellent planning skills and the ability to prioritise multiple tasks while maintaining store productivity and efficiency.
• Remain composed under pressure, able to adapt to challenging situations and maintain a high level of self-control.
• Remain open to feedback, focused on self-improvement and driven to identify opportunities to enhance team and business performance.

Technical Ability:

• Excel in data-driven decision-making by utilising analytical tools (Power BI, Excel) to forecast sales, manage budgets and optimise store performance.
• Have strong leadership and change management skills, with a focus on team-building and effective communication to foster a positive work culture.
• Demonstrate solid commercial acumen, including financial analysis, store budgeting, forecasting and strategic planning.
• Uphold operational excellence by efficiently managing stock, scheduling, compliance and ensuring adherence to store procedures and safety standards.
• Ensure store processes are implemented and driven aligned to business expectations.

How You Make an impact:

Leadership & Team Culture

• Build a high-performance team culture, maintaining high engagement and trust within the team.
• Identify, develop, and mentor internal talent for future leadership opportunities and talent programs to support succession planning.
• Provide coaching, performance feedback, and, when necessary, implement improvement plans for underperforming team members to support their development and ensure team effectiveness.

Customer Experience & Service

• Lead the team to deliver consistently, a world-class customer experience.
• Proactively address and resolve customer complaints to maintain high satisfaction levels.
• Identify and act on opportunities to enhance the in-store experience and meet evolving customer needs.

People Lifecycle

• Recruit and select team members to fill key roles across your shop, aligning with operational needs and meaningful employment.
• Lead effective training and onboarding programs for new hires to ensure smooth transition into career pathways.
• Plan and optimise rosters to meet productivity goals, balancing headcount with rem budget.
• Coach and develop leadership teams to accelerate team capability and engagement.

Safety and Compliance

• Ensure compliance with DOLE and workplace agreements, meeting all legislative requirements.
• Oversee store safety programs, driving a “safety first” culture across all parts of your store.
• Oversee Profit Prevention store activities to minimize loss through excellent execution of store processes.
• Lead and manage incident reporting and incident management including investigations, injury management and supporting injured team member recovery.
• Manage emergency response procedures and ensure all team members are trained and understand safety protocols.

Financial Performance & Productivity

• Monitor and achieve key performance metrics to drive store profitability and productivity.
• Use tools like the pace tool to track and improve team efficiency and performance.
• Maintain budget controls, ensuring expenditure aligns with store and REM goals.
• Implement and execute store processes to drive continuous improvement and cost efficiency.
• Utilise financial insights to guide strategic decisions that enhance operational productivity and improve overall profitability.

Anko JV Company, Inc. is committed to fostering an inclusive workplace where all applicants and employees are treated with dignity and respect. We provide equal employment opportunities regardless of age, sex, gender identity, sexual orientation, civil status, religion, disability, ethnicity, nationality, or any other characteristic protected by applicable law. All employment decisions are based on qualifications, performance, and business needs.

Data Privacy Notice

By submitting your application, you authorize Anko JV Company, Inc. to collect, process, store, and evaluate your personal information for recruitment, employment assessment, background verification, reference checking, and other legitimate hiring and employment-related purposes. Your personal information will be handled in accordance with the Data Privacy Act of 2012 and the Company's Privacy Policy. Information may be shared with authorized personnel and accredited third-party service providers involved in the recruitment and onboarding process. For more information regarding how your personal data is collected, used, stored, and protected, please refer to our Privacy Policy: https://www.anko.com/ph/privacy-policy.