Assistant Store Manager - Customer Service

Anko Global; Carmen; On-site; PHP 335,000 - 725,000; Full time

Job summary

Anko JV Company, Inc. in the Philippines is seeking a Customer Service Manager to drive store performance, deliver exceptional customer experiences, and uphold compliance and safety standards. You will lead by example and coordinate across teams to meet business goals.

You will lead the coaching and development of staff, manage scheduling and budgets, and leverage data to guide decisions while fostering an inclusive culture across our stores.

Qualifications

• Experience in managing day-to-day store operations.
• Ability to track store performance with data and reporting tools.
• Lead teams to deliver exceptional customer service.
• Build team capability through coaching and recruitment selection.
• Implement safety processes to ensure compliance.
• Proficient in financial management, cost control, and profitability.

Responsibilities

• Lead recovery processes (Refresh, Presentation, Backfill) to maximise on-show availability.
• Use data to track performance and support data-driven decisions across budgets.
• Lead teams to deliver exceptional customer service and drive continuous improvement.
• Coach, train, and recruit to foster a high-performance culture.
• Implement and promote safety protocols and training across stores.
• Support store profitability through cost control and smart budgeting.

Skills

Store operations

Data analysis

Leadership & coaching

Recruitment & selection

Safety compliance

Customer service excellence

Tools

Scheduling software

Budget & reporting tools

Job description

As an Australian brand for innovative home and lifestyle products, we've been brightening up everyday life for families for over 50 years; At our stores, distribution centers, and offices in Australia and New Zealand, all around the globe and now in the Philippines. Our diverse and inclusive 47,000 strong global team works together to offer families products that customers can love and use every day at prices that are irresistibly low. We’re results-driven and evolving rapidly, offering challenging work you can be proud of. At Anko, we value your uniqueness because it’s not just what you do, but who you are, that makes everyday living brighter.

In joint venture with the Ayala Corporation and Kmart Group Australia, the first Anko store in the Philippines was launched late 2024 in Makati with six stores now available across Metro Manila. These Anko stores provide shoppers with quality, design, and affordability all in one place with products across key categories like home, kitchen, toys, and beauty.

Join the team

Anko Customer Service Managers play a critical role in driving store performance and team success by ensuring operational excellence, delivering exceptional customer experiences, and maintaining compliance across our stores. As a key part of our store leadership team, you are responsible for supporting financial outcomes and creating a positive work culture for our team members. You lead by example, balancing day-to-day priorities with long-term growth and development.

Experience and Expertise:

• Customer Service Managers at Anko play an important role in managing the day-to-day operations of our stores. Leading and supporting recovery processes (Refresh, Presentation, Backfill) across the store, to maximise on-show availability and improve customer satisfaction
• Skilled in using data and reporting tools to track store performance, managing budgets and support data driven decision making.
• Lead teams to deliver exceptional customer service by implementing insights and driving continuous improvement
• Build team capability through coaching, training and effective recruitment selection fostering a high-performance culture and ensuring strong team engagement through leading by our values, ways of working and expected behaviours.
• Implement safety processes to ensure compliance with regulations. Delivering safety training, supporting injury management and promoting a safe work environment
• Proficient in financial management, cost control, expense management and supporting overall store profitability.

Technical Ability:

• Proficient in business administration tools and technology to manage people, inventory and budgets.
• Strong in data analysis to monitor sales, forecast trends, and drive strategic decision making.
• Experience in rostering and scheduling to ensure optimal team coverage, compliance, and productivity.
• Confident decision-maker who understands store operations and procedures.
• Proven leadership skills in building relationships, managing teams and driving positive change effectively.
• Capability in using customer insights to improve service delivery and drive store profitability.

Who you are:

• You are someone with strong organisation skills, detail focused and can prioritise effectively.
• You are proactive and self-motivated, seeking out opportunities and acting on them.
• You are a great communicator adjusting your style to motivate the team and handle customer needs.
• You are a team player leading by example, delegating well and valuing contribution from others.
• You effectively manage multiple priorities, balancing operational demands, team needs and customer expectations to achieve business outcomes.

Anko JV Company, Inc. is committed to fostering an inclusive workplace where all applicants and employees are treated with dignity and respect. We provide equal employment opportunities regardless of age, sex, gender identity, sexual orientation, civil status, religion, disability, ethnicity, nationality, or any other characteristic protected by applicable law. All employment decisions are based on qualifications, performance, and business needs.

Data Privacy Notice

By submitting your application, you authorize Anko JV Company, Inc. to collect, process, store, and evaluate your personal information for recruitment, employment assessment, background verification, reference checking, and other legitimate hiring and employment-related purposes. Your personal information will be handled in accordance with the Data Privacy Act of 2012 and the Company's Privacy Policy. Information may be shared with authorized personnel and accredited third-party service providers involved in the recruitment and onboarding process. For more information regarding how your personal data is collected, used, stored, and protected, please refer to our Privacy Policy: https://www.anko.com/ph/privacy-policy.