Store Leader & Customer Experience Champion

Mariwasa Siam Ceramics, Inc.; Cainta; On-site; PHP 391,000 - 614,000; Full time

Job summary

Mariwasa Siam Ceramics, Inc. is seeking a Store Manager in the Philippines (Cainta, Rizal) to lead store operations, supervise staff, and ensure exceptional customer service. The role requires a business administration background with at least 3 years of managerial experience, strong leadership, and solid product knowledge.

The successful candidate will manage daily store activities, train staff, handle inventory, and maintain regulatory compliance while driving sales and customer satisfaction.

Qualifications

• Graduate of Business Administration or equivalent.
• At least 3 years work experience as a store manager.
• Excellent communication and interpersonal skills.
• Product knowledge and ability to give reliable product information to customers.
• Knowledge and ability in selling and negotiation.
• Strong leadership and customer management abilities.
• Customer service oriented with in-depth knowledge of basic business management processes.
• Ability to provide effective solutions to customers.
• Should have the decision making, checking to see if these skills.
• Ability to create ideal customer experience.
• Ability to prioritize urgent tasks.
• Ability to respond to different situation based on principle or values of the company.

Responsibilities

• Listening and understanding customers feedback.
• Utilizing network to deliver the right solutions.
• Deliver excellent service to ensure high levels of customer satisfaction.
• Motivate the sales team to meet sales objectives by training and mentoring staff.
• Respond to customer complaints and concerns in a professional manner.
• Ensure store compliance with health and safety regulations.
• Develop and arrange promotional material and in-store displays.
• Monitor inventory levels.
• Creating employee schedules, assigning schedules and responsibilities to employees and checking to see if these responsibilities are carried through the stores.

Skills

Store leadership

Customer service

Inventory management

Staff training

Education

Bachelor’s degree in Business Administration

Business Administration or equivalent

Job description

Mariwasa Siam Ceramics, Inc. is seeking a Store Manager in the Philippines (Cainta, Rizal) to lead store operations, supervise staff, and ensure exceptional customer service. The role requires a business administration background with at least 3 years of managerial experience, strong leadership, and solid product knowledge.

The successful candidate will manage daily store activities, train staff, handle inventory, and maintain regulatory compliance while driving sales and customer satisfaction.