Station Support Officer (Office-based)

Rephil Station Inc.; Metro Manila; On-site; PHP 600,000 - 900,000; Full time

Job summary

Rephil Station Inc. in Metro Manila is seeking a Station Support Officer to oversee the Stations Support Services team, ensuring timely, accurate, and efficient delivery of support to gas stations.

The role supervises Cash Management, Procurement, and Workforce Administration, ensuring compliance with policies and service level expectations. You will coordinate with station personnel and cross-functional teams, monitor KPIs, drive continuous process improvement, and coach team members to enhance

Qualifications

• Requires a Bachelor’s degree in a related field.
• 3–5 years of supervisory or team leadership experience in retail operations or shared services.
• Experience supervising Cash Management, Procurement, Workforce Administration or related functions.
• Strong analytical, attention to detail, and problem-solving abilities.
• Excellent communication and collaboration across departments.
• Proficient in Microsoft Office; ERP experience is a plus.

Responsibilities

• Supervise and oversee day-to-day operations of Stations Support Services.
• Ensure timely and accurate completion of support services for gas station operations.
• Lead and monitor performance of Cash Management, Procurement, and Workforce Support teams.
• Assign, prioritize, and monitor workloads to ensure efficiency and service excellence.
• Ensure compliance with company policies, procedures, and internal controls.
• Review reports, transactions, and documentation for accuracy and adherence to standards.
• Coordinate with station personnel and cross-functional departments to address operational concerns.
• Monitor KPIs and implement corrective actions when targets are not met.
• Identify opportunities to improve processes and productivity.
• Coach, mentor, and develop team members.
• Prepare operational reports and provide updates to management.
• Support implementation of new policies, systems, and projects related to retail station support services.
• Perform other duties as assigned.

Skills

Analytical and problem-solving

Communication and interpersonal

Multitasking and prioritization

Internal controls and compliance

Education

Bachelor's degree in Business Administration/Management/Accounting/Finance or related field

Tools

Excel

Word

PowerPoint

ERP systems

Job description

Station Support Officer is responsible for overseeing the daily operations of the Stations Support Services team, ensuring the timely, accurate, and efficient delivery of support functions to gas stations. The role supervises the Cash Management, Procurement, and Workforce Support teams, ensuring compliance with company policies, operational standards, and service level expectations while driving continuous process improvement.

Job Description:

• Supervise and oversee the day-to-day operations of the Stations Support Services team.

• Ensure the timely and accurate completion of support services and deliverables for gas station operations.

• Lead and monitor the performance of the Cash Management, Procurement, and Workforce Support teams.

• Assign, prioritize, and monitor workloads to ensure operational efficiency and service excellence.

• Ensure compliance with company policies, procedures, and internal controls across all support functions.

• Review reports, transactions, and documentation for accuracy, completeness, and adherence to established standards.

• Coordinate with station personnel and cross-functional departments to address operational concerns and provide timely resolutions.

• Monitor key performance indicators (KPIs) and implement corrective actions when service targets are not achieved.

• Identify opportunities to improve processes, enhance productivity, and streamline support operations.

• Coach, mentor, and develop team members to improve performance and foster professional growth.

• Prepare operational reports and provide updates to management regarding team performance, issues, and improvement initiatives.

• Support the implementation of new policies, systems, and projects related to retail station support services.

• Perform other duties that may be assigned by management.

Job Qualifications:

• Bachelor's degree in Business Administration, Management, Accounting, Finance, or a related field.

• Minimum of 3-5 years of supervisory or team leadership experience in retail operations, shared services, or administrative support, preferably within the fuel, retail, or FMCG industry.

• Experience in supervising teams handling Cash Management, Procurement, Workforce Administration, or related support functions.

• Excellent analytical and problem-solving abilities with keen attention to detail.

• Effective communication and interpersonal skills with the ability to collaborate across departments.

• Proficient in Microsoft Office applications, particularly Excel, Word, and PowerPoint.

• Experience using ERP systems or other business management software is an advantage.

• Ability to manage multiple priorities and meet deadlines in a fast-paced environment.

• Strong understanding of internal controls, compliance, and operational processes.