Station Head (Lipa, Batangas)

Ninja Van PH; Tangob; On-site; PHP 446,000 - 781,000; Full time

Job summary

Ninja Van PH is a tech-enabled logistics company delivering fast, reliable services in the Philippines. The Station Head drives hub performance, staffing, and day-to-day operations within the Last Mile Unit, ensuring cost efficiency, on-time delivery, and customer satisfaction.

The role focuses on supervising Assistant Station Heads/Officers, optimizing rider management, and upholding Ninja Van SOPs across routes and activities. A background in logistics and startup environments is preferred.

Qualifications

• At least 2 years of experience in the supply chain/logistics industry.
• Experience working cross-functionally and driving multi-department initiatives.
• Proficiency with MS Office and related software (Word, Excel, PowerPoint, Project).

Responsibilities

• Assist Area Manager with operational and administrative tasks (inventory, rider and route management, COD handling).
• Manage day-to-day hub operations.
• Monitor rider performance and provide training to ensure SOP compliance.
• Ensure hub financial soundness through rider liquidation assessment and productivity management.
• Conduct hub analysis and offer concrete feedback and solutions for improvement.
• Ensure accurate scanning and updating of parcels in the logistics system.
• Support staffing during extended or weekend operations.

Skills

Cross-functional collaboration

Rider management

Operational planning

Tools

Microsoft Word

Excel

PowerPoint

Microsoft Project

Job description

Ninja Van is a tech-enabled logistics company on a mission to provide hassle-free delivery services for businesses of all sizes across Southeast Asia. Launched in 2014, we started operations in Singapore and have become the region's largest and fastest growing last-mile logistics company, partnering with over 35,000 merchants and delivering more than 1,000 parcels every minute across six countries.

At our core, we are a technology company that is disrupting a massive industry with cutting-edge software and operational concepts. Powered by algorithm-based optimisation, dynamic routing, end-to-end tracking and a data-driven approach, we provide best-of-class delivery services that delight both the shippers and end customers. But we are just getting started! We have much room for improvement and many ideas that will further shape the industry.

About the unit:

Last Mile Unit focuses on the final stage of delivery, where goods get from a distribution center directly to the customer's doorstep - ensuring a smooth and positive experience for the end customer. This Unit also tackles challenges like efficient routing in dense areas, on-time deliveries, and customer satisfaction.

About the job:

• Station Heads ensure that the hub meet the target Key Results Area of each hub such as but not limited to Cost Per Parcel, Pick-up / RTS success rates, and customer satisfaction.

• The Station Head also monitors the performance of all the Assistant Station Heads / Officers and ensures that the hub is properly staffed during extended / weekend operations.

Main Duties:

1. Assists the Area Manager in operational and administrative processes such as but not limited to inventory management, push off, rider and route management, route inbound, Cash on Delivery (COD) collection management, Petty Cash Fund (PCF) handling, and the updating of the Rider master list.

2. Manages the hub’s day-to-day operations.

3. Monitors Rider performance and conducts rider training to ensure consistency in adherence to Ninja Van SOPs/Policies/Protocols.

5. Ensures sound financial status of the hub through proper assessment of rider liquidation and management of the rider productivity.

6. Conducts hubs analysis, provides concrete feedback, and suggests tangible solutions for the improvement of the overall hub outlook and performance.

7. Ensures the proper scanning and updating of parcels and shipments in the Company’s logistics management application.

Minimum Qualifications:

• Must have at least 2 of experience in the supply chain/logistics industry.
• Proven experience in working cross-functionally - proposing and executing initiatives that require multi-department collaboration.
• Basic knowledge of various computer programs, including Microsoft Word, Excel, PowerPoint, Project, and other related software programs.
• Prior experience with a start-up and a logistics company is preferred but not required.
• Parcel/s Management.

Why should you join Ninja Van?

We recognize and reward your valuable contribution through a competitive compensation and a series of recognition programs.
We empower you to learn and grow with us through our curated learning and development programs.