Station Head (JP Rizal)

Ninja Van PH; Makati; On-site; PHP 700,000 - 1,000,000; Full time

Job summary

Ninja Van is a tech-enabled logistics company delivering across Southeast Asia. The Station Head role in the Last Mile Unit focuses on meeting hub KCAs like cost per parcel, pickup/RTS success, and customer satisfaction, while overseeing Assistant Station Heads and weekend staffing.

You will support Area Manager with inventory, rider and route management, ensure proper courier SOP adherence, and drive improvements through data and feedback.

Qualifications

• Minimum 2 years in supply chain or logistics.
• Experience in cross-functional initiatives.
• Proficient with MS Word, Excel, PowerPoint, Project.
• Start-up or logistics experience preferred.
• Parcel management experience.

Responsibilities

• Assist Area Manager in inventory, rider and route management, and COD handling.
• Oversee daily hub operations and staffing for extended/weekend shifts.
• Train riders to ensure compliance with SOPs and policies.
• Monitor rider performance and optimize productivity and liquidation.
• Conduct hub analyses and provide actionable improvement recommendations.
• Ensure accurate parcel scanning and updates in the logistics system.

Skills

Supply chain

Logistics

Cross-functional collab

SOPs/Policies

MS Office

Tools

Microsoft Word

Excel

PowerPoint

Project

Job description

Ninja Van is a tech-enabled logistics company on a mission to provide hassle-free delivery services for businesses of all sizes across Southeast Asia. Launched in 2014, we started operations in Singapore and have become the region's largest and fastest growing last-mile logistics company, partnering with over 35,000 merchants and delivering more than 1,000 parcels every minute across six countries.

At our core, we are a technology company that is disrupting a massive industry with cutting-edge software and operational concepts. Powered by algorithm-based optimisation, dynamic routing, end-to-end tracking and a data-driven approach, we provide best-of-class delivery services that delight both the shippers and end customers. But we are just getting started! We have much room for improvement and many ideas that will further shape the industry.

About the unit:

Last Mile Unit focuses on the final stage of delivery, where goods get from a distribution center directly to the customer's doorstep - ensuring a smooth and positive experience for the end customer. This Unit also tackles challenges like efficient routing in dense areas, on-time deliveries, and customer satisfaction.

About the job:

• Station Heads ensure that the hub meet the target Key Results Area of each hub such as but not limited to Cost Per Parcel, Pick-up / RTS success rates, and customer satisfaction.

• The Station Head also monitors the performance of all the Assistant Station Heads / Officers and ensures that the hub is properly staffed during extended / weekend operations.

Main Duties:

1. Assists the Area Manager in operational and administrative processes such as but not limited to inventory management, push off, rider and route management, route inbound, Cash on Delivery (COD) collection management, Petty Cash Fund (PCF) handling, and the updating of the Rider master list.

2. Manages the hub's day-to-day operations.

3. Monitors Rider performance and conducts rider training to ensure consistency in adherence to Ninja Van SOPs/Policies/Protocols.

5. Ensures sound financial status of the hub through proper assessment of rider liquidation and management of the rider productivity.

6. Conducts hubs analysis, provides concrete feedback, and suggests tangible solutions for the improvement of the overall hub outlook and performance.

7. Ensures the proper scanning and updating of parcels and shipments in the Company's logistics management application.

Minimum Qualifications:

Must have at least 2 of experience in the supply chain/logistics industry.
Proven experience in working cross-functionally - proposing and executing initiatives that require multi-department collaboration.
Basic knowledge of various computer programs, including Microsoft Word, Excel, PowerPoint, Project, and other related software programs.
Prior experience with a start-up and a logistics company is preferred but not required.
Parcel/s Management.

Why should you join Ninja Van?

We recognize and reward your valuable contribution through a competitive compensation and a series of recognition programs.
We empower you to learn and grow with us through our curated learning and development programs.