Staff Engineer, ServiceNow (ITSM & Scripting) Nagarro India Staff 4h ago

Remote Genie; Hinoba-an; On-site; PHP 1,980,000 - 3,961,000; Full time

Job summary

Nagarro is hiring a Staff Engineer for ServiceNow (ITSM & Scripting) in India. You will design, develop, and implement ServiceNow solutions, focusing on ITSM applications, scripting, and integrations with REST/SOAP, MID Server, and Flow Designer.

The role requires hands-on experience with App Engine, UI Policies, and Automation, with strong stakeholder management in an Agile environment.

Qualifications

• 5.5+ years of experience in ServiceNow ITSM implementation, customization and development.
• Hands-on scripting with Business Rules, Client Scripts, Script Includes, UI Policies, ACLs.
• Experience building custom scoped apps using App Engine.
• Proficiency with Flow Designer, Integration Hub, Update Sets, and scoped apps.
• Experience integrating with REST/SOAP, MID Server, and UI Builder is preferred.

Responsibilities

• Design, develop, and implement ServiceNow solutions aligned with requirements.
• Configure and customize ITSM applications and platform capabilities.
• Develop custom workflows, Flow Designer flows, and automation.
• Build and maintain REST/SOAP integrations, Integration Hub, and MID Server.
• Mentor junior developers and ensure governance and best practices.

Skills

ServiceNow ITSM

Scripting

Flow Designer

REST APIs

MID Server

UI Policies

App Engine

Integration Hub

SLA/AGILE

Education

Bachelor’s or Master’s in CS/IT

Tools

REST APIs

SOAP

Job description

Staff Engineer, ServiceNow (ITSM & Scripting)

Nagarro

India Staff Software Development 1d ago

Company Description

We are a Digital Product Engineering company that is scaling in a big way! We build products, services, and experiences that inspire, excite, and delight. We work at scale — across all devices and digital, and our people exist everywhere in the world (17700+ experts across 39 countries, to be exact). Our work culture is dynamic and non-hierarchical. We’re looking for great new colleagues. That’s where you come in

Job Description

REQUIREMENTS:

• Experience - 5.5+ years
• Strong experience in ServiceNow ITSM implementation, customization, and development
• Hands-on experience with ServiceNow scripting, including Business Rules, Client Scripts, Script Includes, UI Policies, ACLs, Scheduled Jobs, and Notifications
• Experience in developing custom scoped applications using App Engine
• Hands-on experience with Flow Designer, Integration Hub, Update Sets, and Scoped Applications
• Experience developing integrations using REST APIs, SOAP services, Integration Hub, and MID Server
• Strong understanding of ServiceNow ITSM processes and best practices
• Experience with Service Portal; exposure to UI Builder will be an added advantage
• Experience in designing scalable and reusable ServiceNow solutions for enterprise environments
• Exposure to CSM or other ServiceNow modules is preferred
• Strong analytical, troubleshooting, and problem-solving skills
• Excellent communication and stakeholder management skills
• Ability to mentor junior developers and work in an Agile delivery environment
• CSA certification along with any two ServiceNow Mainline Certifications is mandatory

RESPONSIBILITIES:

• Design, develop, and implement ServiceNow solutions aligned with business and customer requirements
• Configure and customize ServiceNow ITSM applications and related platform capabilities
• Develop custom applications, workflows, Flow Designer flows, and automation solutions
• Build and maintain integrations using REST APIs, SOAP web services, Integration Hub, and MID Server
• Implement and maintain ACLs, UI Policies, Client Scripts, Script Includes, Scheduled Jobs, and Notifications
• Design scalable, reusable, and maintainable ServiceNow components following platform best practices
• Participate in solution architecture discussions and provide technical recommendations
• Perform code reviews and ensure adherence to development standards and governance guidelines
• Mentor and support junior developers to enhance team capabilities
• Support ServiceNow upgrades and ensure application compatibility across releases
• Troubleshoot production issues and optimize platform performance and stability
• Collaborate with business stakeholders, architects, and cross-functional teams to deliver high-quality solutions
• Drive continuous improvements and ensure successful delivery of ServiceNow projects

Qualifications

Bachelor’s or master’s degree in computer science, Information Technology, or a related field