Staff Engineer, ServiceNow (AI Ops & Event Management) Nagarro India Staff 5h ago

Remote Genie; Hinoba-an; On-site; PHP 796,000 - 1,194,000; Full time

Job summary

Nagarro is seeking an experienced Staff Engineer for ServiceNow AIOps and Event Management to design, implement, and optimize ITOM solutions across critical applications and infrastructure. You will build integrations with SolarWinds, Dynatrace, and AppDynamics, and translate business needs into scalable technical designs.

The role requires hands-on expertise, plus strong communication and stakeholder management to drive successful delivery in a fast-paced environment.

Qualifications

• Bachelor’s degree in Computer Science, IT, or related field is required.
• 5.5+ years of hands-on experience with ServiceNow AIOps, Event Management and ITOM.
• Experience designing, implementing, and maintaining AIOps solutions and integrations.
• Strong knowledge of Flow Designer, Integration Hub, Update Sets, and scoped applications.
• Experience with monitoring tools like SolarWinds, Dynatrace, AppDynamics; REST/SOAP API integrations.
• Excellent communication and stakeholder management abilities.

Responsibilities

• Design, develop, implement, and maintain ServiceNow AIOps and Event Management solutions.
• Configure AIOps capabilities for key applications and infrastructure.
• Implement Event Management with alert ingestion and correlation.
• Develop integrations between ServiceNow and monitoring tools.
• Collaborate with stakeholders to gather requirements and design ITOM solutions.
• Configure and customize ServiceNow apps to meet business needs and ensure quality.

Skills

ServiceNow AIOps

Event Management

ITOM

Flow Designer

Integration Hub

Update Sets

REST APIs

SOAP APIs

Stakeholder management

Communication skills

Education

Bachelor’s or master’s degree in computer science or related field

Tools

SolarWinds

Dynatrace

AppDynamics

ServiceNow platform

Job description

Staff Engineer, ServiceNow (AI Ops & Event Management)

Nagarro

India Staff Software Development 1d ago

Company Description

We are a Digital Product Engineering company that is scaling in a big way! We build products, services, and experiences that inspire, excite, and delight. We work at scale — across all devices and digital, and our people exist everywhere in the world (17700+ experts across 39 countries, to be exact). Our work culture is dynamic and non-hierarchical. We’re looking for great new colleagues. That’s where you come in.oss-functional teams to ensure successful project execution and delivery

Job Description

REQUIREMENTS:

• Experience - 5.5+ years
• Strong experience in ServiceNow AIOps, Event Management, and ITOM
• Hands-on experience in designing, implementing, and maintaining ServiceNow AIOps solutions
• Experience with Flow Designer, Integration Hub, Update Sets, and Scoped Applications
• Hands-on experience with ServiceNow Event Management and alert correlation capabilities
• Experience integrating ServiceNow with monitoring and observability tools such as SolarWinds, Dynatrace, AppDynamics, or similar platforms
• Strong understanding of IT Operations Management (ITOM) processes and best practices
• Experience working with REST and SOAP APIs for integrations
• Ability to translate business requirements into scalable technical solutions
• Strong analytical, troubleshooting, and problem-solving skills
• Excellent communication and stakeholder management skills
• Bachelor’s degree in Computer Science, Engineering, or a related field
• ServiceNow certifications in ITOM, Event Management, or AIOps will be an added advantage

RESPONSIBILITIES:

• Design, develop, implement, and maintain ServiceNow AIOps and Event Management solutions following ServiceNow best practices
• Configure and optimize ServiceNow AIOps capabilities for business-critical applications and infrastructure
• Implement Event Management solutions, including alert ingestion, alert correlation, and noise reduction
• Develop and maintain integrations between ServiceNow and enterprise monitoring tools
• Collaborate with stakeholders to gather requirements and design effective ITOM solutions
• Configure and customize ServiceNow applications to meet business needs
• Perform integration testing and ensure high-quality solution delivery
• Troubleshoot and resolve application, integration, and platform-related issues
• Support platform upgrades, deployments, and continuous improvement initiatives
• Ensure adherence to ServiceNow development standards, governance, and security best practices
• Participate in design reviews, code reviews, and provide technical recommendations

Qualifications

Bachelor’s or master’s degree in computer science, Information Technology, or a related field