Sr. Specialist, Customer Support - Sales Admin

Cardinal Health International Philippines Inc.; Metro Manila; On-site; PHP 300,000 - 420,000; Full time

Job summary

Cardinal Health International Philippines Inc. is seeking a Sales Support Administration professional to maintain customer relations, support sales quotas, and assist with order fulfillment and adjustments.

You will quote Presource packs, coordinate with the sales team, ensure quotes meet quality and regulatory standards, and collaborate with cross-functional groups to resolve requests efficiently. The ideal candidate has a bachelor’s degree, at least two years in stakeholder management within a

Qualifications

• Graduate of Bachelor’s degree in any field.
• At least 2 years substantial work experience in stakeholder management in a Business Process Outsourcing organization
• Advanced customer service, problem solving and analytical skills is highly required
• Strong written and verbal communication skills
• Basic computer skills in Microsoft Office products
• Can start in November

Responsibilities

• Quoting out Presource packs based on sales rep/customer request. This may include quoting out a new pack or making changes to an existing pack.
• Most if not all communication will be with the sales rep, not the customer (hospital)
• Focus on best cost, high volume components.
• Ensuring quotes meet quality and regulatory guidelines.
• Works through a variety of requests that require additional training – Government, Canada quotes, Dressing change organizers, PRCs.
• Ability to critically think through requests that are out of the norm.
• Working with cross-functional teams.
• Reviews and ensures rebates are accounted

Skills

Stakeholder management

Customer service

Analytical skills

Communication skills

Problem solving

Education

Bachelor’s degree

Tools

Microsoft Office

Job description

What Sales Support Administration contributes to Cardinal Health

Sales Support Administration is responsible for customer maintenance and support, sales quotas, and/or order fulfillment and adjustments.

Job Summary

• Presource Is the kitting division of Cardinal Health.

• Kits provide efficiencies to our customers; they are able to pull a kit that includes everything needed for a procedure vs pulling individual components off the shelf.

• Kits maybe used in or outside of the operating room depending on the type of kit that is being built.

Accountabilities

• Quoting out Presource packs based on sales rep/customer request. This may include quoting out a new pack or making changes to an existing pack.

• Most if not all communication will be with the sales rep, not the customer (hospital)

• Focus on best cost, high volume components.

• Ensuring quotes meet quality and regulatory guidelines.

• Works through a variety of requests that require additional training – Government, Canada quotes, Dressing change organizers, PRCs.

• Ability to critically think through requests that are out of the norm.

• Working with cross-functional teams.

• Reviews and ensures rebates are accounted

Qualifications

• Graduate of Bachelor’s degree in any field.

• At least 2 years substantial work experience in stakeholder management in a Business Process Outsourcing organization

• Advanced customer service, problem solving and analytical skills is highly required

• Strong written and verbal communication skills

• Basic computer skills in Microsoft Office products

• Can start in November