Sr. Sales Executive

LearningLitz, Inc. (Berlitz Philippines); Makati; On-site; PHP 420,000 - 720,000; Full time

Job summary

Berlitz Philippines is seeking a Senior Sales Executive to drive sales for corporate and consumer segments, manage inquiries, enrollments, and follow-ups, and support billing and events.

The role collaborates with the Language Center Director to achieve targets, maintain CRM LCMS data, and build strong client relationships across industries and nationalities.

Qualifications

• Bachelor's degree in a related field (Business Admin, Marketing, Hospitality, Communications)
• Minimum 3 years in sales or client-facing roles
• Proven track record in meeting sales targets and lead conversion
• Excellent English communication, written and verbal

Responsibilities

• Handle and respond to customer inquiries per Berlitz standards
• Conduct sales consultations, enrollment activities, and follow-ups
• Achieve sales, enrollment, revenue, and customer conversion targets
• Monitor inquiries, conversion rates, and sales KPIs
• Coordinate classes and groups with LCMS and internal teams
• Prepare invoices and support billing concerns
• Support local marketing activities and events

Skills

Sales

CRM

Account management

Communication (English)

Negotiation

MS Office

Customer service

Education

Bachelors degree

Tools

CRM systems

LCMS

Microsoft Office

Job description

About the role

The Senior Sales Executive (SSE), in coordination with the Language Center Director (LCD), supports the implementation of Berlitz sales strategies for both Corporate and Consumer segments, including adults, teens, and kids. The SSE is responsible for the day-to-day sales activities of the Language Center, from handling inquiries and enrollment to customer follow-up and retention. The SSE is expected to provide excellent customer service, achieve sales targets, maintain positive customer relationships, and support the overall operational and financial goals of the Language Center.

Key responsibilities

• Handle and respond to customer inquiries in accordance with Berlitz standards
• Conduct sales consultations, interviews, and enrollment activities
• Achieve assigned sales, enrollment, revenue, and customer conversion targets in line with Language Center objectives
• Monitor inquiry volume, conversion rates, and other relevant sales KPIs
• Follow up on inquiries, leads, and inactive customers to support conversion and re-enrollment
• Maintain accurate and updated customer information in the LCMS
• Coordinate the formation and management of classes and groups
• Conduct customer orientations, consultations, and exit interviews
• Prepare invoices, facilitate payment collection, and coordinate customer-related billing concerns
• Support local marketing activities, promotional campaigns, and events

About you

• Bachelor's degree in Business Administration, Marketing, Hospitality, Communications, or a related field
• At least 3 years of experience in sales, customer relationship management, account management, or a similar client-facing role
• Proven experience in achieving sales targets, converting leads, and managing customer relationships
• Excellent verbal and written communication skills in English, with the ability to communicate professionally with clients from different nationalities, cultures, industries, and professional backgrounds
• Strong interpersonal and relationship-building skills, with the ability to establish rapport and maintain long-term relationships with high-profile and corporate clients
• Strong customer service orientation and the ability to handle client concerns, requests, and sensitive situations with tact and professionalism
• Strong negotiation, presentation, consultation, and sales skills
• Strong organizational and follow-through skills, with the ability to manage multiple clients, inquiries, enrollments, and sales activities simultaneously
• Proficient in Microsoft Office and comfortable using CRM, LCMS, or other customer and sales management systems
• Willing to work flexible hours when required to accommodate client schedules, events, or business requirements

About us

Berlitz Philippines operates language centers providing language training services for Corporate and Consumer segments, including adults, teens, and kids.