SR QUALITY ASSURANCE OFFICER

DHL Express (Philippines) Corporation; Mimaropa; On-site; PHP 300,000 - 420,000; Full time

Job summary

DHL Express (Philippines) Corporation is looking for a Quality Assurance professional to support process control verification, CAPA implementation, and documentation management across the site. You will lead audits, train staff on quality competencies, and ensure regulatory compliance in LOGICS and related systems.

The role emphasizes root cause analysis, internal auditing, and collaboration with cross-functional teams to improve performance and customer satisfaction within a logistics context.

Qualifications

• Minimum 1 year of experience in quality assurance.
• Logistics/Supply Chain background is an advantage.
• Knowledge of regulatory and legal compliance is an advantage.
• Knowledge of ISO 9001.
• Experience with root cause analysis and problem solving.
• Experience in auditing (1st, 2nd & 3rd party).
• Ability to work with people at all levels of the organization.

Responsibilities

• Gemba walks to verify process control.
• Establish CAPA and Document & Record management country-wide.
• Lead site management during customer or regulatory audits.
• Train employees to close competency gaps in Quality and ensure training program compliance (GS&D, LOGICS CAPA, QSA).
• Coordinate with government agencies on legal quality compliance.
• Monitor contractual KPIs and report timely in LOGICS.
• Lead management reviews with data-driven analysis and track QARs monthly.
• Ensure data integrity in LOGICS reports/databases.
• Maintain Pest Control program documentation on file.

Skills

Quality assurance

Root cause analysis

Auditing

Regulatory compliance

ISO 9001 knowledge

Process improvement

Team collaboration

Tools

LOGICS

CAPA system

Document control system

Job description

Responsibilities

• Conduct Gemba focussing on process control verification.
• Establish and implement country process on CAPA and Document & Record management
• Lead the site management team in any customer or regulatory audits.
• Conduct training to all employees to address any competency gap relating to Quality and drive compliance to local training certificaion program. (Ex. GS&D, LOGICS CAPA, QSA, etc.)
• Assist in cooordinating with government agencies any Legal compliance requirement relating to Quality.
• Collaborate with site management in establishing a process to monitor contractual KPIs and have this reported in LOGICS in a timely manner.
• Drive site management reviews with critical analysis along with incorporating Performance Measurement tools and processes to assist operations leadership in improving performance and ultimately customer satisfaction. This includes monthly assessment of QARs.
• Ensure data integrity within LOGICS report / database (establish process + implement)
• Ensure all necessary documentation for Pest Control program is available on file.

Requirements

• Minimum 1 year working experience handling quality assurance function. Background in Logistics/ Supply Chain is an advantage.
• Knowledge on regulatory/ legal compliance is an advantage
• Knowledge on ISO 9001
• Established capability in doing root cause analysis / problem solving.
• Experience in auditing, 1st, 2nd, and 3rd party
• Experience of working with people from different level of the organization