Sr. Project Manager (BPO)

Carelon Global Solutions; Philippines; On-site; PHP 800,000 - 1,200,000; Full time

Job summary

Carelon Global Solutions Philippines seeks a seasoned PMO/Project Manager to lead diverse projects aligned with business goals. You will partner with management, HR, Finance, Real Estate, and line leaders to plan requirements, manage budgets, and deliver programs.

The role emphasizes process redesign, stakeholder management, cross-functional collaboration, and performance improvements, with healthcare experience preferred and PMP certification preferred.

Qualifications

• Requires a BA/BS degree in a related field with 5–8 years of project experience.
• At least 5 years’ PMO/Project Management experience in a BPO setting.
• Experience leading and coordinating stakeholders and cross-functional teams.
• Knowledge of process redesign, performance management and improvements.
• Healthcare background preferred; PMP certification preferred.

Responsibilities

• Identify and implement projects and programs supporting business goals.
• Ensure training rooms and production spaces are efficiently utilized.
• PMO liaison with management and functions to ensure smooth operations.
• Coordinate transition timelines with business needs and stakeholders.
• Manage demand & supply with HR, Finance and Real Estate from design to delivery.
• Design processes and systems that support business needs.
• Identify best practices and integrate functions and processes.
• Build support for business change across the unit.
• Facilitate leadership priorities and goal setting within a journey plan.

Skills

Program management

Stakeholder management

Cross-functional collaboration

Process redesign

Performance management

PMO experience

Budget management

Education

BA/BS degree in related field

PMP certification (Preferred)

Job description

• Responsible for working with management to identify and implement varied projects, programs and plans that support achievement of business unit and enterprise goals.

• Primary duties to include, but are not limited to: Ensures training rooms, production space, meeting rooms, etc. are being efficiently utilized.

• Serves as the Program Management Office (PMO) point of contact; partners with Business and support functions to ensure work runs smoothly (includes planning for requirements such as laptop, monitors, phones, licenses etc.); serves as a liaison with PMO stateside and various leaders at Carelon Global Solutions Philippines in order to provide an overall program update.

• Ensures transition timelines are in coordination with business needs.

• Manages demand & supply tracking in association with business, HR & Finance. Partners with Real Estate & Project Management team from design stage through delivery of facility, and Identifies impacted parties, business partners, and resources required.

• Leads and designs processes and systems that support business needs.

• Leads efforts to identify best practices. Designs methods for integrating functions and processes.

• Builds support for business change throughout the business unit.

• Facilitates identification of leadership's priorities and establishment of goals within the context of a designated journey plan.

Qualifications

• Requires a BA/BS degree in a related field; 5-8 years of process or project related experience that includes experience in successfully developing and managing projects with fairly significant operating budget and knowledge of process redesign; or any combination of education and experience, which would provide an equivalent background.

• At least 5 years’ experience in Project Management in BPO Setting

• Experience leading

• Stakeholder management

• Cross functional collaboration

• Process redesign

• Performance management and process improvement

• Healthcare Background (Preferred)

• Certified Project Management Professional (Preferred)