Project Manager (BPO)

Carelon Global Solutions Philippines; Philippines; On-site; PHP 600,000 - 1,000,000; Full time

Job summary

Carelon Global Solutions Philippines seeks an experienced Project Manager to partner with business units and drive small to medium projects that align with corporate goals. You will apply project management knowledge to project deliverables, processes, and systems with moderate guidance.

Responsibilities include developing planning documents and charters, securing approvals, leading meetings, managing scope changes, tracking ROI and budgets, and ensuring quality through testing and close-out

Qualifications

• At least 3 years' experience in Project Management in BPO Setting.
• Cross functional collaboration.
• Problem Solving.
• Performance management and process improvement.
• Healthcare Background (Preferred).
• Certified Project Management Professional (Preferred).

Responsibilities

• Identify and implement small to medium projects that support achievement of simple to complex unit or corporate goals.
• Develop planning documents and project charter; partner with sponsors to secure project approval; develop communication management plan.
• Define project team roles and responsibilities; develop work plan structure and project schedule; develop deployment plan; lead project meetings; manage scope changes and maintain project documents.
• Set and manage expectations with resource managers and team members; provide performance feedback; maintain issue log; resolve issues; execute communication plans.
• Regularly report status; monitor ROI throughout the project lifecycle; track time and budget against plan.
• Develop testing strategy; conduct project close-out activities; participate in quality review checkpoints; obtain approvals; manage and update project plan.

Skills

Project Management

Cross-functional Collaboration

Problem Solving

Performance Management

Process Improvement

Healthcare Background

Education

PMP Certification

Job description

• Responsible for working with business partners to identify and implement small to medium projects that support achievement of simple to complex unit or corporate goals.
• Projects may be business and/or technical (software implementation or application updates) in nature.
• Responsible for applying project management knowledge, skills, tools and techniques to project deliverables, processes, and systems. He/She can work with moderate guidance.
• Responsible to apply his/her project management knowledge and operates within the defined parameters using the project management methodologies.
• Primary duties may include but are not limited to: Manages the development of a prescribed planning document; develops project charter; Partners with sponsors to secure project approval; develops communication management plan.
• Defines project team roles and responsibilities, develops work plan structure and project schedule; develops deployment plan; Leads project meetings; identifies, documents, and prioritizes scope changes and facilitates approval process; maintains and updates all project documents; secures the appropriate skill sets for project.
• Sets and manages expectations with resource managers and team members; provides performance feedback to team members and resource managers; maintains issue log; facilitates resolution of issues; executes communication plans.
• Regularly reports status of reports; manages and monitors ROI throughout the project lifecycle; tracks and manages time and budget against plan.
• Develops testing strategy; conduct project close-out activities; prepares and participates in quality review checkpoints; obtain/secure and archive necessary approvals; manage and update project plan.

Qualifications

• At least 3 years' experience in Project Management in BPO Setting
• Cross functional collaboration
• Problem Solving
• Performance management and process improvement
• Healthcare Background (Preferred)
• Certified Project Management Professional (Preferred)