Associate Project Management and Transformation (BPO) | Eastwood City

Tech Mahindra Limited; Quezon City; Hybrid; PHP 800,000 - 1,000,000; Full time

Job summary

A global IT services provider is seeking an Associate Project Manager to oversee project objectives and deliverables. The role involves collaboration with various teams and the application of AI technologies to drive project success. Candidates should have a Bachelor's degree and 3+ years in project management. Strong communication and organizational skills are crucial, alongside proficiency in project management tools. This position is based in Eastwood City, Quezon City with a hybrid work model.

Qualifications

• 3+ years of experience in project management or operations role.
• Familiarity with automation tools and AI technologies.
• Proficiency in project management methodologies.

Responsibilities

• Define project objectives and deliverables with the Senior Manager.
• Create and maintain project plans, tracking timelines and budgets.
• Coordinate with internal teams to align project goals.

Skills

Project management

Communication skills

Organizational skills

Problem-solving

Education

Bachelor’s degree in Business Administration, Project Management, or a related field

Tools

Microsoft Project

JIRA

Smartsheet

Job description

Associate Project Management and Transformation (BPO) | Eastwood City

Hybrid - Quezon City | 3-5 Yrs Exp | Bachelor | Full-time

Job Description

• Collaborate with the Senior Manager to define project objectives, deliverables, and success metrics.

• Assist in creating and maintaining detailed project plans, tracking timelines, budgets, and resources.

• Act as a point of contact for project updates, facilitating communication between stakeholders and the project team.

• Conduct risk assessments and work with the Senior Manager to develop and implement mitigation strategies.

• Coordinate with internal teams, including operations, IT, and quality, to ensure alignment with project goals.

• Support the development and documentation of business requirements, ensuring clarity and alignment across teams.

• Leverage automation, speech analytics, AI technologies, and CCaaS solutions to drive project success and transformation outcomes.

• Monitor the effectiveness of transformation initiatives, conducting evaluations and preparing reports on outcomes.

• Assist in the development and dissemination of best practices and standard operating procedures post-implementation.

• Foster a culture of continuous improvement by identifying opportunities for process optimization and providing actionable insights.

• Bachelor’s degree in Business Administration, Project Management, Information Technology, or a related field.

• Minimum of 3 years of experience in a project management or operations role, preferably in a BPO or shared services environment.

• Familiarity with automation tools, speech analytics, AI technologies, and CCaaS platforms.

• Strong organizational skills, with the ability to manage multiple priorities simultaneously.

• Proficiency in project management tools (e.g., Microsoft Project, JIRA, Smartsheet).

• Excellent communication and interpersonal skills to collaborate effectively with diverse stakeholders.

• Knowledge of basic project management methodologies, including scope, risk, and stakeholder management.

• Problem-solving mindset, with the ability to think creatively and deliver results under pressure.

Preferred Qualifications

• Certification in project management methodologies (e.g., PMP, PRINCE2, Scrum).
• Familiarity with digital transformation, process improvement, or advanced automation strategies.
• Exposure to cross-functional dependencies in areas like operations, training, or quality management.
• Strong analytical skills for assessing project performance and identifying improvement areas.
• Ability to pivot and adapt to evolving project requirements or roadblocks.
• Commitment to maintaining high standards of quality and compliance in project deliverables.
• Proficiency in integrating AI and automation technologies into project workflows.

Working Location

Eastwood City, Quezon City (Hybrid)