Sr. Pharmacy Account Manager

Asia Peopleworks Inc.; Makati; On-site; PHP 781,200 - 1,004,400; Full time

Job summary

A leading pharmacy services provider based in Makati is seeking an experienced account manager to oversee pharmacy-related operations. The ideal candidate will have over 8 years of relevant experience, particularly in Pharmacy Benefit Management. Responsibilities include managing accounts, resolving client issues, coordinating among teams, and acting as a subject matter expert. This role requires strong analytical skills, as well as effective communication and teamwork abilities. Familiarity with tools like Excel and Teams is essential.

Qualifications

• At least 8 years of relevant experience.
• Background in Pharmacy Benefit Management or RxClaim is helpful.
• Experience guiding or supporting team members.

Responsibilities

• Manage pharmacy-related accounts and operations.
• Coordinate with different teams to resolve issues.
• Act as a subject matter expert and guide team members.

Skills

Strong analytical and problem-solving skills

Good communication and teamwork skills

Ability to manage multiple tasks

Experience in account management or client support

Tools

Excel

Word

PowerPoint

Teams

SharePoint

Job description

Job Description

This role is focused on managing pharmacy-related accounts and operations. You’ll make sure everything runs smoothly for clients, resolve issues, and coordinate with different teams. You’ll also act as a subject matter expert (SME) and help guide other team members.

• Review guidelines and client instructions to ensure tasks are done correctly
• Work with different teams to deliver accurate and timely results
• Update client documents and help manage system or plan changes
• Prepare and check reports for accuracy
• Help investigate issues, identify root causes, and support solutions
• Coordinate with international/onshore teams to ensure alignment
• Act as an expert for certain processes and support complex concerns
• Monitor work quality and flag risks early
• Support testing, new client setups, and daily progress tracking
• Help guide and support team members in their daily tasks
• Act as a go-to person for questions and issue resolution

Requirements

• At least 8 years of relevant experience
• Background in Pharmacy Benefit Management (PBM) or RxClaim (experience in pharmacy or prescription-related customer service is also helpful)
• Strong analytical and problem-solving skills
• Able to manage multiple tasks in a fast-paced environment
• Good communication and teamwork skills
• Comfortable using tools like Excel, Word, PowerPoint, Teams, SharePoint
• Can work independently and take ownership of tasks
• Experience guiding or supporting other team members
• Experience in account management or client support (Nice to Have)
• Knowledge of healthcare or benefit plan setup (Nice to Have)
• Experience using internal systems or tools related to reporting or claims (Nice to Have)
• Ability to quickly learn new systems and processes (Nice to Have)

Working Location

6/F, Asia PeopleWorks, Inc.. 6/F, The Athenaeum Bldg, 160 L.P. Leviste Street, Salcedo, Makati, 1227 Metro Manila, Philippines