Sr. Operations Representative

Capital One; Muntinlupa; On-site; PHP 391,000 - 725,000; Full time

Job summary

Capital One in Alabang (96050), Muntinlupa City, Philippines, is seeking a Sr. Operations Representative to service customer accounts, listen to inquiries, update details, and route to the proper department.

The role requires strong product knowledge and adherence to policies. You will complete required training and assist customers with credit card usage, payments, online support, and other account-related concerns.

Qualifications

• At least high school level.
• 7 months Call Center experience, Shared Services or BPO background.
• Fluent in English with excellent conversational skills.
• Preferably with Financial or Fraud Background.

Responsibilities

• Account Servicing: Listens attentively to customers to address issues and questions; Updates account information as requested; Transfers to appropriate department as needed.
• Functional Knowledge: Demonstrates product and service knowledge; Understands and adheres to company policies and procedures.
• Training: Completes and passes required web-based training (WBT) within timelines to prevent job risks.
• Servicing: Handles incoming calls providing credit card usage information, payment verification, online technical support, and other account-related concerns.

Skills

Call center experience

Fluent English

Financial background

Education

High school

Job description

Alabang (96050), Philippines, Muntinlupa City, National Capital Region (Manila)

Sr. Operations Representative

Responsibilities:

• Account Servicing Listens attentively to customers in order to address issues / questions responsibly; Updates account information, as requested by the customer; Transfers the customer to the appropriate department, as needed
• Functional Knowledge: Displays expertise in product and service knowledge; Understands and adheres to company policies and procedures.
• Training: Completes and passes assessment of the required web-based training (WBT) within timelines to prevent potential job risks
• Servicing: Handles incoming calls to provide customers credit card usage information, verification of payment, online technical support, and assist customers with other account-related concerns

Qualifications:

• At least high school level
• Must have at least 7 months Call Center experience, Shared Services or Business Process Outsourcing background
• Fluent in English and excellent conversational skills
• Preferably with Financial or Fraud Background

Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at [e-mail]. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to [e-mail]

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).