Sr. Learning Manager

Hammerjack Pty Ltd; Philippines; On-site; PHP 600,000 - 900,000; Full time

Job summary

Hammerjack Pty Ltd seeks a Learning Manager to oversee the training team and steer adult-learning initiatives at the site. You will supervise Learning Managers, help design programs for contact center personnel, and drive evaluation methods to measure training impact.

The role requires a four-year degree and 3-5 years in training, with strong communication, organization, and project-management skills. Collaboration with leadership is essential.

Qualifications

• Four-year college degree or equivalent directly related work experience.
• 3-5 years of proven success as a training and development practitioner with coaching/mentoring.
• Solid understanding of training processes for adult learners.
• Strong problem-solving, research and decision-making skills.
• Excellent interpersonal, organization and time management skills.
• Excellent listening and oral/written communication skills.
• Ability to manage projects, deadlines, people, and partnerships with leadership.

Responsibilities

• Oversee and ensures Learning managers manages training programs and learning experiences for adult learners in site.
• Hires, trains and supervises a staff of Learning Managers.
• Help develop/implement training programs for contact center personnel, which may include management development programs.
• Develops evaluation and validation instruments to collect and interpret data assessing organizational needs and training program effectiveness.
• Identifies skill and knowledge requirements for sites/accounts through analysis of data from multiple sources.
• Facilitate to design learning strategies to fill needs as identified through analysis and in partnership with
• Coaches, Operations Managers, Learning Managers and Directors.
• Conducts the most complex training classes in the absence of the Learning Manager.
• Evaluates and help develop standards for monitoring agents/representatives.
• Ensures that feedback programs provide agents with guidance to correct problems.
• Conducts train-the-facilitator sessions to keep trainers and Learning Managers effective.

Skills

Problem-solving

Interpersonal skills

Communication (oral/written)

Computer basics (Windows, Excel, Word,

Education

Bachelor's degree or equivalent

Tools

Windows

Excel

Word

Email/Internet

Job description

• Oversee and ensures Learning managers manages training programs and learning experiences for adult learners in site.
• Hires, trains and supervises a staff of Learning Managers.
• Help develop/implement training programs for contact center personnel, which may include management development programs.
• Develops evaluation and validation instruments to collect and interpret data assessing organizational needs and training program effectiveness.
• Identifies skill and knowledge requirements for sites/accounts through analysis of data from multiple sources.
• Facilitate to design learning strategies to fill needs as identified through analysis and in partnership with
• Coaches, Operations Managers, Learning Managers and Directors.
• Conducts the most complex training classes in the absence of the Learning Manager.
• Evaluates and help develop standards for monitoring agents/representatives.
• Ensures that feedback programs provide agents with guidance to correct problems.
• Conducts train-the-facilitator sessions to keep trainers and Learning Managers effective.

Qualifications:

• Four-year college degree or equivalent directly related work experience.
• 3-5 years of proven success as an internal and/or external training and development practitioner with experience coaching, mentoring and developing others in a complex, fast-paced environment.
• Solid understanding of training processes and practices for adult learners.
• Strong understanding of computer basics (Windows, Excel, Word, e-mail and Internet).
• Strong problem-solving skills, research skills and decision-making skills.
• Excellent interpersonal skills. Organization and time management skills.
• Excellent listening and oral/written communication skills.
• Ability to manage projects and deadlines, manage people, create effective partnerships with leadership, establish strong community education ties, develop training materials and apply reason to business problems.
• Good judgment and the ability to express thoughts clearly and simply.