Senior Training Manager / Senior Learning Manager - Cebu Site

Foundever®; Cebu City; On-site; PHP 400,000 - 650,000; Full time

Job summary

Foundever is seeking an experienced Learning Manager to lead on-site training programs for adult learners. You will hire, train and supervise Learning Managers and collaborate to design learning strategies across contact center teams.

The role emphasizes developing evaluation tools, aligning skill requirements with data, and coaching senior staff to sustain high-quality training delivery and facilitator effectiveness.

Qualifications

• Four-year college degree or equivalent directly related work experience.
• 3-5 years of proven success in training and development with coaching/mentoring.
• Solid understanding of training processes for adult learners.
• Proficient in Windows, Excel, Word, e-mail and Internet.
• Strong problem-solving, research and decision-making skills.
• Excellent interpersonal, organization and time management skills.
• Excellent listening and oral/written communication skills.

Responsibilities

• Oversee and ensure Learning Managers oversee training programs and learning experiences for adult learners on site.
• Hire, train and supervise a staff of Learning Managers.
• Help develop and implement training programs for contact center personnel.
• Develop evaluation instruments to assess training effectiveness.
• Identify skill and knowledge requirements through data analysis.
• Facilitate design of learning strategies in partnership with leadership.
• Coach Operations Managers, Learning Managers and Directors.
• Conduct the most complex training sessions in the absence of the Learning Manager.
• Evaluate and help develop standards for monitoring agents/representatives.
• Ensure feedback programs guide agents to correct problems.
• Conduct train-the-facilitator sessions to keep trainers effective.

Skills

Computer basics

Problem-solving

Interpersonal skills

Time management

Communication skills

Listening skills

Education

Four-year college degree or equivalent

Job description

• Oversee and ensures Learning managers manages training programs and learning experiences for adult learners in site.

• Hires, trains and supervises a staff of Learning Managers.

• Help develop/implement training programs for contact center personnel, which may include management development programs.

• Develops evaluation and validation instruments to collect and interpret data assessing organizational needs and training program effectiveness.

• Identifies skill and knowledge requirements for sites/accounts through analysis of data from multiple sources.

• Facilitate to design learning strategies to fill needs as identified through analysis and in partnership with

• Coaches, Operations Managers, Learning Managers and Directors.

• Conducts the most complex training classes in the absence of the Learning Manager.

• Evaluates and help develop standards for monitoring agents/representatives.

• Ensures that feedback programs provide agents with guidance to correct problems.

• Conducts train-the-facilitator sessions to keep trainers and Learning Managers effective.

Qualifications:

• Education (if beyond High School or equivalent):

  • Four-year college degree or equivalent directly related work experience.

• Experience Target (in this job or a related function/field):

  • 3-5 years of proven success as an internal and/or external training and development practitioner with experience coaching, mentoring and developing others in a complex,fast-paced environment.

  • Solid understanding of training processes and practices for adult learners.

• Skills: (identify essential skills required, and identify additional skills that enable success in performing this job)

  • Strong understanding of computer basics (Windows, Excel, Word, e-mail and Internet).

  • Strong problem-solving skills, research skills and decision-making skills.

  • Excellent interpersonal skills. Organization and time management skills.

  • Excellent listening and oral/written communication skills.

• Knowledge/Abilities:

  • Ability to manage projects and deadlines, manage people, create effective partnerships with leadership, establish strong community education ties, develop training materials and apply reason to business problems.

  • Good judgment and the ability to express thoughts clearly and simply.