Sr HR Generalist

IT by Design Philippines Inc.

Taguig

On-site

PHP 650,000 - 1,000,000

Full time

14 days+

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Benefits offered by this job

Competitive pay

Bonuses

HMO with 1 dependent on Day 1

13th-month pay

Night differential

Meals provided

Accommodation/work-on-site allowance

Shuttle services

Leadership development

People-first culture

Job summary

IT By Design is seeking a Sr HR Generalist in Manila to partner with leaders and manage the full employee lifecycle. You will advise on employee relations, performance management, onboarding, and HR policy compliance across a fast-paced, global technology environment.

Ideal candidates bring 4–5+ years in HR Generalist/HRBP roles, strong communication, and the ability to influence across functions while upholding labor laws and company policies.

Qualifications

Bachelor’s degree in Human Resources, Business Administration, or a related field.
4–5+ years of hands-on HR experience in Generalist/HRBP/HR Operations roles.
Strong understanding of HR policies, Philippine labor laws, employee relations, and compliance.
Experience supporting employees and leaders in a fast-paced environment.

Responsibilities

Partner with leaders to provide practical HR guidance aligned with business objectives.
Serve as trusted HR advisor on employee concerns and people-related decisions.
Support performance management, PIPs, and employee development initiatives.
Manage end-to-end employee lifecycle including onboarding, movement, exits, and HR documentation.
Plan and execute employee engagement initiatives to strengthen culture and retention.
Develop, update, and communicate HR policies ensuring compliance with laws and regulations.
Prepare HR reports, analyze trends, and drive process improvements.
Conduct exit interviews to identify retention opportunities.

Skills

HR policies

Labor laws

Employee relations

Stakeholder management

Performance management

Onboarding

Communication

Organizational analysis

Education

Bachelor’s degree in HR / Business Admin

Tools

None

Job description

Sr HR Generalist

Department: Human Resources
Work Model: Onsite
Shift Type: Night Shift – 8:00 PM–5:00 AM Manila Time / 8:00 AM–5:00 PM EST

Position Summary

Are you an experienced HR professional looking to take your career beyond traditional HR administration?

Join IT By Design (ITBD) as a Sr HR Generalist and become a trusted HR partner in a fast-paced, global technology environment.

In this role, you’ll work closely with leaders, managers, and employees across the organization, providing hands‑on support throughout the employee lifecycle. From employee relations and performance management to engagement, HR policies, compliance, and process improvement, you’ll have the opportunity to make a direct impact on both our people and the business.

This is an ideal opportunity for an HR professional with experience in IT, Managed Service Providers (MSPs), BPOs, shared services, or other fast‑paced, customer‑focused organizations who is ready to take greater ownership of HR initiatives and partner closely with leadership.

What You’ll Do

HR Business Partner Support

Partner with leaders and managers to provide practical HR guidance and support business objectives.
Act as a trusted HR advisor on employee concerns, workplace matters, and people‑related decisions.
Support leaders in addressing employee issues while ensuring consistency, fairness, and compliance.
Build strong relationships with employees and stakeholders across different teams and functions.

Employee Relations & Labor Relations

Handle employee concerns, grievances, and workplace issues professionally and objectively.
Support disciplinary processes and employee relations cases in accordance with company policies and labor laws.
Assist with labor‑related matters and coordinate on labor cases when required.
Provide guidance to managers on appropriate HR processes and documentation.

Performance Management

Support the end‑to‑end performance management cycle, including goal setting, performance reviews, evaluations, and development discussions.
Partner with managers on performance concerns and Performance Improvement Plans (PIPs).
Help identify opportunities to improve employee performance, development, and retention.

Employee Lifecycle & HR Operations

Manage key HR activities throughout the employee lifecycle, from pre‑onboarding and onboarding through employee movement and exit.
Ensure a smooth and engaging onboarding experience for new employees.
Maintain accurate and compliant 201 employee files and HR documentation.
Monitor timekeeping, attendance, leaves, and employee‑related records.

Employee Engagement & Culture

Plan and execute employee engagement initiatives that strengthen culture, connection, and employee experience.
Support recognition, employee experience, and people initiatives that contribute to retention and engagement.
Gather employee feedback and identify opportunities to improve the overall workplace experience.

HR Policy & Compliance

Develop, review, and update HR policies and procedures based on business needs.
Ensure HR practices remain aligned with applicable labor laws, regulations, and industry best practices.
Support the effective communication and implementation of HR policies across the organization.

HR Reporting & Process Improvement

Prepare HR reports, documentation, and insights to support leadership decision‑making.
Analyze employee trends and HR data to identify areas for improvement.
Look for opportunities to streamline HR processes and improve operational efficiency.
Collaborate with cross‑functional stakeholders to implement HR initiatives and process improvements.

Exit Interviews

Conduct and analyze exit interviews to understand employee experiences and identify trends.
Provide insights and recommendations that can help strengthen retention and improve employee experience.

What We’re Looking For

Bachelor’s degree in Human Resources, Business Administration, or a related field.
4–5+ years of hands‑on HR experience in a Generalist, HRBP, HR Operations, Employee Relations, or similar role.
Strong understanding of HR policies, Philippine labor laws, employee relations, and compliance.
Experience supporting employees and leaders in a fast‑paced environment.
Strong stakeholder management and communication skills.
Excellent organizational, analytical, and problem‑solving abilities.
Ability to handle sensitive and confidential employee matters with maturity and sound judgment.
Ability to work independently while collaborating effectively with different teams and stakeholders.

Experience in These Environments Is a Plus

We welcome HR professionals who have experience supporting organizations in:

Information Technology (IT)
Managed Service Providers (MSPs)
BPO / Shared Services
Technology / SaaS
Global or multinational organizations
Customer support or other high‑volume, fast‑paced environments

Experience in these environments is valuable because you understand how to support employees and leaders in organizations where business priorities move quickly, teams work across functions and time zones, and employee experience directly impacts business performance.

The HR Professional We’re Looking For

You’ll thrive in this role if you are someone who:

Takes ownership rather than waiting to be told what to do.
Can confidently communicate with both employees and leadership.
Is comfortable handling difficult or sensitive employee situations.
Balances employee advocacy with business needs.
Enjoys solving problems and improving processes.
Can manage multiple priorities and deadlines in a fast‑paced environment.
Brings a collaborative, positive, and professional approach to HR.
Has demonstrated stability, commitment, and meaningful growth throughout their career.

Why Join IT By Design?

At ITBD, HR is more than policies, paperwork, and processes. We help shape the employee experience and support the people behind a growing global technology organization.

As a Sr HR Generalist, you’ll have the opportunity to:

Partner directly with leaders and managers.
Handle a broad range of HR functions rather than being limited to one specialty.
Gain exposure to a global technology and MSP environment.
Influence employee engagement, culture, performance, and retention.
Lead and improve HR processes and initiatives.
Work with diverse teams across the organization.
Grow your career in an organization that values ownership, collaboration, innovation, and continuous improvement.

Benefits