L2/L3 ServiceDesk Engineer

IT BY DESIGN; Taguig; Presencial; PHP 446.000 - 781.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

HMO from Day 1

13th-month pay

Life & Pet Insurance

Shuttle services

On-site work allowance

Free meals & snacks

Free accommodation

Descripción de la vacante

IT By Design in Taguig is seeking a ServiceDesk Engineer – L2/L3 to support global MSP clients across end-user technology, networks, and security.

This on-site, night-shift role offers hands-on exposure to Windows, M365, AD, VPN, and RMM tools, with opportunities to grow within a worldwide IT organization. You will troubleshoot hardware, software, and network issues, document incidents, and escalate complex problems to senior engineers while contributing to continuous improvement initiatives.

Formación

• 2–4+ years in IT Support or similar roles.
• Strong troubleshooting across Windows, Microsoft 365, and AD.
• Knowledge of TCP/IP, DNS, DHCP, VPN and Wi‑Fi.
• Experience with ticketing systems and RMM tools is a plus.
• Excellent communication and customer-service skills.
• Ability to work independently in a fast-paced MSP environment.

Responsabilidades

• Provide L1/L2 support for hardware, software, apps, and network issues.
• Troubleshoot Windows, M365, AD, and connectivity.
• Manage user accounts, permissions, and workstation setup.
• Monitor endpoints using RMM and security tools.
• Participate in system upgrades and IT projects.
• Document incidents and IT procedures.
• Escalate complex issues to senior engineers.
• Collaborate on security and patching activities.

Conocimientos

IT Support

Service Desk

Systems Administration

Windows

Microsoft 365

Active Directory

TCP/IP

DNS

DHCP

VPN

Wi‑Fi

RMM tools

MSP experience

Ticketing systems

Herramientas

RMM tools

Ticketing systems

Descripción del empleo

ServiceDesk Engineer – L2/L3 | MSP Environment: Build Your IT Career Beyond the Service Desk

Location: BGC, Taguig

Work Model: 100% Onsite

Shift: Night Shift

Employment: Full-Time

Are you an experienced NOC, Systems, or Technical Support Engineer looking to work in a global MSP environment? Join IT By Design and support global clients across systems, networking, security, RMM monitoring, and end-user technology.

IT By Design is looking for a ServiceDesk Engineer – L2/L3 to join our technical team and support users in a fast-paced global MSP environment. This role offers hands-on exposure to end-user support, systems, networking, security, and RMM technologies, along with the opportunity to build your technical skills and grow your career in a global IT organization.

What You'll Do:

• Provide L1/L2 technical support for hardware, software, applications, and network issues.


• Troubleshoot Windows, Microsoft 365, Active Directory, TCP/IP, DNS, DHCP, VPN and Wi-Fi.


• Manage user accounts, permissions, workstation setup and access.


• Monitor systems and endpoints using RMM and security tools.


• Support patching, antivirus, system maintenance and basic security activities.


• Troubleshoot PCs, laptops, mobile devices and other IT equipment.


• Document incidents, solutions and IT procedures.


• Escalate complex issues appropriately and collaborate with senior engineers.


• Support IT projects, system upgrades and continuous improvement initiatives.

What We're Looking For:

• 2–4+ years of experience in IT Support, Service Desk, Systems Administration or similar.


• Strong troubleshooting experience across Windows, Microsoft 365 and Active Directory.


• Working knowledge of networking: TCP/IP, DNS, DHCP, VPN and Wi-Fi.


• Experience with ticketing systems and/or RMM tools is an advantage.


• Strong problem-solving and analytical skills.


• Excellent communication and customer-service skills.


• Ability to work independently in a fast-paced environment.


• MSP experience is a strong advantage.

Why Join IT By Design?

• Competitive salary + performance bonus


• HMO from Day 1 + dependent coverage


• 13th-month pay and government-mandated benefits


• Life & Pet Insurance


• Free meals, coffee & snacks


• Free accommodation


• Shuttle services


• On-site work allowance


• Learning, development and career growth opportunities


• Global exposure across the US, Philippines and India

About IT By Design

IT By Design (ITBD) is a global technology and talent solutions company headquartered in New Jersey, with teams across the US, Philippines and India. We help Managed Service Providers scale through 24/7 Helpdesk, NOC, SOC, Cloud, Cybersecurity and IT talent solutions.