Credit and Collection Manager

Century Pacific Food, Inc.; Pasig; On-site; PHP 900,000 - 1,300,000; Full time

Job summary

Century Pacific Food, Inc. is seeking a Credit & Collections Manager to lead the AR function, drive cash flow improvements, and coordinate with Sales, Tax, Logistics, and DBS to optimize processes and controls. You will manage a team, set KPIs, and ensure rigorous documentation and governance across all AR activities.

The role emphasizes automation initiatives, accurate cash application, and proactive risk management to support company growth in the Philippines.

Qualifications

• Bachelor’s degree in Accounting, Finance, Business, or related field.
• Solid experience in Credit & Collections, Accounts Receivable, and cash management.
• Experience leading a Credit & Collections/AR team.
• Strong understanding of AR aging, collections, cash application, deductions, disputes, and DSO management.
• Experience working cross-functionally with Sales, Finance, Tax, Logistics, or shared services teams.
• Exposure to process improvement, automation, and internal controls is an advantage.
• Strong analytical, problem-solving, communication, and stakeholder management skills.
• Ability to lead teams, drive accountability, and translate AR insights into actionable business decisions.

Responsibilities

• Lead the Credit & Collections team in achieving cash flow and working capital objectives.
• Oversee timely collection of customer payments, accurate cash application, and resolution of deductions, disputes, and unapplied cash.
• Monitor AR aging, collection effectiveness, DSO, and overall cash performance.
• Establish collection priorities and action plans to reduce overdue balances and improve collection results.
• Provide management with regular updates and insights on collection performance, cash forecasts, overdue accounts, and collection risks.
• Partner with Sales, Sales Finance, and Logistics to improve accounts receivable and customer payment processes.
• Collaborate with DBS on automation initiatives that reduce manual work, improve efficiency, and strengthen internal controls.
• Lead initiatives to simplify and standardize AR workflows and implement scalable best practices.
• Identify opportunities to improve customer experience and overall AR performance.
• Partner with the Tax team to ensure AR transactions comply with applicable tax regulations and company policies.
• Ensure complete and accurate documentation for customer transactions, deductions, credit notes, rebates, and related activities.
• Support tax audits and regulatory requirements by maintaining complete and reliable documentation.
• Identify potential tax-related operational risks and implement appropriate preventive controls.
• Develop, coach, and motivate the Credit & Collections team.
• Establish and monitor KPIs, productivity, service levels, and process compliance.
• Ensure adherence to company policies, internal controls, and governance requirements.
• Recommend enhancements to credit and collection policies, systems, and reporting.
• Build strong relationships with internal and external stakeholders while maintaining sound financial risk management.

Skills

Credit & Collections

Accounts Receivable

Cash Management

Leadership

Process Improvement

Cross-functional collaboration

Education

Bachelor's degree in Accounting/Finance

Job description

The Credit and Collections Manager will lead the company’s Credit & Collections function, driving effective accounts receivable management, timely collections, and improved cash flow. The role oversees Collectors and Bookkeepers while ensuring accurate cash application, timely resolution of customer deductions and disputes, and effective management of outstanding receivables.

Beyond day-to-day collections, this role partners closely with Sales, Sales Finance, Logistics, Tax, and Digital Business Services (DBS) to improve AR processes, strengthen controls, and drive automation initiatives that enhance operational efficiency and customer experience.

What You’ll Do

Drive Accounts Receivable & Cash Performance

• Lead the Credit & Collections team in achieving cash flow and working capital objectives.
• Oversee timely collection of customer payments, accurate cash application, and resolution of deductions, disputes, and unapplied cash.
• Monitor AR aging, collection effectiveness, DSO, and overall cash performance.
• Establish collection priorities and action plans to reduce overdue balances and improve collection results.
• Provide management with regular updates and insights on collection performance, cash forecasts, overdue accounts, and collection risks.

Lead AR Process Improvement & Automation

• Partner with Sales, Sales Finance, and Logistics to improve accounts receivable and customer payment processes.
• Collaborate with DBS on automation initiatives that reduce manual work, improve efficiency, and strengthen internal controls.
• Lead initiatives to simplify and standardize AR workflows and implement scalable best practices.
• Identify opportunities to improve customer experience and overall AR performance.

Manage Tax Compliance & Transaction Documentation

• Partner with the Tax team to ensure AR transactions comply with applicable tax regulations and company policies.
• Ensure complete and accurate documentation for customer transactions, deductions, credit notes, rebates, and related activities.
• Support tax audits and regulatory requirements by maintaining complete and reliable documentation.
• Identify potential tax-related operational risks and implement appropriate preventive controls.

Lead & Develop the Team

• Develop, coach, and motivate the Credit & Collections team.
• Establish and monitor KPIs, productivity, service levels, and process compliance.
• Ensure adherence to company policies, internal controls, and governance requirements.
• Recommend enhancements to credit and collection policies, systems, and reporting.
• Build strong relationships with internal and external stakeholders while maintaining sound financial risk management.

What We’re Looking For

• Bachelor’s degree in Accounting, Finance, Business, or a related field.
• Solid experience in Credit & Collections, Accounts Receivable, and cash management.
• Experience managing or leading a Credit & Collections/AR team.
• Strong understanding of AR aging, collections, cash application, deductions, disputes, and DSO management.
• Experience working cross-functionally with Sales, Finance, Tax, Logistics, or shared services teams.
• Exposure to process improvement, automation, and internal controls is an advantage.
• Strong analytical, problem-solving, communication, and stakeholder management skills.
• Ability to lead teams, drive accountability, and translate AR insights into actionable business decisions.