Sr Assoc HR Process Efficiency

The Hershey Company; Philippines; On-site; PHP 600,000 - 900,000; Full time

Job summary

The Hershey Company is seeking an Analyst for HR Service Delivery Process Intake and Efficiency in the Philippines to optimize HR lifecycle processes and improve service delivery. You will analyze data, support process improvements, and collaborate with HR teams to meet organizational needs.

The role requires strong analytical and communication skills, a bachelor’s in HR/Business, 3–5 years in HR operations, and proficiency with HRIS and Excel.

Qualifications

• Strong analytical and problem-solving skills with ability to interpret complex data and provide insights.
• Excellent verbal and written communication to diverse audiences and stakeholders.
• Proficiency in HR technology and systems (HRIS, applicant tracking, performance tools) and advanced Excel skills.
• Experience in project management and driving process improvements.

Responsibilities

• Oversee HR service delivery process intake and ensure accurate logging, prioritization, and assignment.
• Identify opportunities to improve HR service delivery efficiency and implement improvements.
• Analyze HR service delivery data, track metrics, and generate reports for decision-making.
• Collaborate with HR teams, managers, and stakeholders to align processes with organizational goals.
• Leverage HR technology to streamline workflows and automate routine tasks.
• Think strategically to align service delivery with business objectives.
• Apply process improvement methodologies (Lean, Six Sigma) to drive efficiencies.
• Maintain a customer-focused approach to internal stakeholders and manage change.

Skills

Analytical skills

Communication skills

Project management

Data analysis

Education

Bachelor's degree in Human Resources or Business Administration

Tools

HRIS

Applicant Tracking System

Excel

Job description

Job Overview

The Analyst for HR Service Delivery Process Intake and Efficiency plays a critical role in optimizing HR employee lifecycle processes, ensuring seamless service delivery, and enhancing overall efficiency. This position requires a strategic thinker with excellent analytical skills, a deep understanding of HR operations, and a commitment to continuous improvement.

Job Overview

The Analyst for HR Service Delivery Process Intake and Efficiency plays a critical role in optimizing HR employee lifecycle processes, ensuring seamless service delivery, and enhancing overall efficiency. This position requires a strategic thinker with excellent analytical skills, a deep understanding of HR operations, and a commitment to continuous improvement.

Accountabilities

• Process Intake Management: Oversee the intake of HR service requests, ensuring they are accurately logged, prioritized, and assigned to the appropriate team members.
• Efficiency Enhancement: Identify areas for process improvement within HR service delivery, recommend solutions, and implement changes to enhance efficiency and effectiveness.
• Data Analysis and Reporting: Analyze HR service delivery data to identify trends, track performance metrics, and generate reports to inform decision-making and strategic planning.
• Stakeholder Collaboration: Work closely with HR teams, managers, and other stakeholders to understand their needs, gather feedback, and ensure that service delivery processes meet organizational requirements.
• Technology Utilization: Leverage HR technology and systems to streamline processes, automate routine tasks, and improve overall service delivery.
• Strategic Thinking: The ability to think strategically and align HR service delivery processes with organizational goals and objectives.
• Process Improvement: Expertise in process improvement methodologies (e.g., Lean, Six Sigma) and a proven track record of implementing process enhancements to drive efficiency and effectiveness.
• Customer Focus: A customer-centric approach to HR service delivery, with a commitment to providing exceptional service and meeting the needs of internal stakeholders.
• Change Management: Experience in managing change within an organization, including the ability to communicate changes effectively and support stakeholders through transitions.

Minimum Education & Requirements

• Analytical Skills: Strong analytical and problem-solving skills, with the ability to interpret complex data, identify patterns, and propose actionable insights.
• Communication Skills: Excellent verbal and written communication skills, with the ability to effectively convey information to diverse audiences and build strong relationships with stakeholders.
• Technical Proficiency: Proficiency in HR technology and systems (e.g., HRIS, applicant tracking systems, performance management tools) and advanced skills in Microsoft Office Suite, particularly Excel.
• Project Management: Demonstrated experience in managing projects, including the ability to plan, execute, and monitor projects to achieve desired outcomes.
• Educational Background: A bachelor's degree in Human Resources, Business Administration, or a related field is required.
• Experience: A minimum of 3-5 years of experience in HR operations, service delivery, or process improvement is essential. Experience in a similar role within a corporate environment is highly desirable.