Sr AI ML Engineer

Optum Philippines; Manila; On-site; PHP 1,200,000 - 1,800,000; Full time

Job summary

Optum Philippines is seeking an AI/ML Engineer (NLP/OCR) to architect and deliver AI-driven solutions, modernize workflows, and improve telephony systems. You will mentor teammates, work with cross-functional teams, and solve complex problems using cloud platforms and MLOps practices.

The ideal candidate has 6+ years in AI/ML engineering, hands-on experience with NLP, OCR, and cloud-native ML tools, and a strong CS foundation.

Qualifications

• Undergraduate degree or equivalent experience.
• 3+ years of experience with Natural Language processing.
• 3+ years of experience deploying and managing ML models on cloud platforms such as Microsoft Azure, AWS, Google Cloud Platform (GCP).
• 3+ years of experience leveraging cloud-native tools like Azure Machine Learning, AWS SageMaker, GCP AI Platform for model training, deployment, and monitoring.
• 2+ years of experience working with Retrieval-Augmented Generation.
• 6+ years of AI/ML engineering experience.
• Experience with Optical Character Recognition (OCR) for document digitization and data extraction.
• Experience with Intelligent document processing.
• Deep experience with server-side frameworks: FastAPI, Node.js, Flask, Django.
• Experience with Dev/Sec/Ops, CI/CD, MLOps, LLMOps, and IaC (Jenkins, Docker, Kubernetes, Git).
• Expert knowledge of Python/SQL and AI/ML libraries (TensorFlow, PyTorch, SciKit, Seaborn).
• Familiarity with telephony systems incl. voice processing, speech recognition, and platform integration.
• Proven track record shipping production AI applications and data science products.
• Strong CS fundamentals in data structures, algorithms, testing, OOP, and performance.

Responsibilities

• Architect, hands-on delivery, mentor team, and coordinate with cross-team stakeholders.
• Collaborate with product management, design, and other development teams to deliver high-quality AI solutions.
• Tackle difficult and ambiguous problems with analytical rigor.
• Demonstrate teamwork, due diligence, creativity, and secure deliverables.
• Adhere to employment contracts, policies, and directives, including flexible work arrangements when applicable.

Skills

NLP

ML engineering

Cloud ML deployment

Retrieval-Augmented Generation

OCR

Education

Bachelor's degree or equivalent

Tools

FastAPI

Node.js

Flask

Django

Docker

Kubernetes

Git

Jenkins

Job description

Job Description:

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.

We are looking for a highly talented AI/ML Engineer with expertise in Natural Language Processing (NLP), Optical Character Recognition (OCR), Machine Learning (ML), and cloud-based AI solutions to join our dynamic team. The ideal candidate will be instrumental in revolutionizing our workflows by leveraging AI-driven automation and enhancing efficiency, with a focus on modernizing fax processes and telephony systems. This role demands a solid technical background, strong analytical skills, ethical decision-making, and a collaborative mindset to deliver impactful solutions that align with both organizational objectives and societal values.

Primary Responsibilities

• Architect, deliver hands-on, mentor & review other team members and deliver on timelines with alldependenciesand innovative needs thought out, coordinated with cross-team stakeholders
• Work with product management, design,supportand other dev teams members to create high-quality solutions
• Solvedifficult and sometimes ambiguous problems
• Be a team player, show due diligence, your own creativity, take team input, own & design deliverables with deep securityexpertise
• Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so

Required Qualifications

• Undergraduate degree or equivalent experience
• 3+ years of experience working withNatural Language processing
• 3+ years of experience withDeployingandmanageML models on cloud platforms such as Microsoft Azure, AWS, Google Cloud Platform (GCP)
• 3+ years of experienceleveragingcloud-native tools like Azure Machine Learning, AWS SageMaker, GCP AI Platform for model training, deployment, and monitoring
• 2+years of experience working withRetrieval-Augmented Generation

Preferred Qualifications

• 6+ years of AI/ML Engineering experience
• ExperiencewithOptical Character Recognition (OCR)for document digitization and data extraction
• ExperiencewithIntelligent document processing
• Deep experience withadditionalserver-side frameworks and technologies such asFastAPI, Node.js, Flask,Djangoetc.
• Experience workingin accordance withDev/Sec/Ops principles, and familiarity with industry deployment best practices using CI/CD tools,MLOps,LLMOpsandinfrastructure ascode (Jenkins, Docker, Kubernetes, Git etc.)
• Expert knowledge of Python/SQL and AI/ML libraries (tensorflow/PyTorch/SciKit/Seaborn etc.)
• Familiarity withtelephony systems, including voice processing, speech recognition, and platform integration
• Proven track recordof shipping andmaintainingproduction, enterprise scale AIapplicationsand data science products
• Proven solid computer sciencefundamentsin data structures, algorithms, automated testing, object-oriented programming, performance complexity, and implications of computer architecture on software performance

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

Optum is a drug-free workplace. © 2026 Optum Global Solutions (Philippines) Inc. All rights reserved.