Splunk Manager - Performance & Observability Engineering

Axos Business Center, Corp; Manila; On-site; PHP 1,800,000 - 3,600,000; Full time

Job summary

Axos Bank seeks an experienced Manager to oversee Observability & Performance Engineering. You will lead the strategy, implementation, and ongoing optimization of enterprise observability across applications, networks, and infrastructure.

This hands‑on technical leader collaborates with SRE, NOC, Infrastructure, and Security teams to improve MTTD/MTTR and support highly available platforms. The role also supervises Release Management and incident response.

Responsibilities

• Observability Strategy & Leadership: Define and evolve the enterprise observability strategy across application performance, network experience, and log/metric analytics.
• Platform Ownership & Engineering: Lead the design, deployment, and optimization of Cisco AppDynamics for application performance monitoring and deep diagnostics.
• Standardize usage: Define standards and operating models for AppDynamics, ThousandEyes, and Splunk across teams.
• Analytics & KPI mapping: Translate business and customer objectives into measurable observability KPIs and dashboards.
• Escalation leadership: Act as the senior technical escalation point for complex performance and availability issues.
• Full-stack integration: Ensure tight integration between AppDynamics, ThousandEyes, and Splunk for correlation and rapid root cause analysis.
• Automation & tuning: Drive automation, alert tuning, and noise reduction to improve signal quality and efficiency.
• Monitoring breadth: Oversee network path visibility, SaaS monitoring, endpoint experience, and external dependency monitoring.
• Centralized logging: Leverage Splunk for logging, metrics, alerting, and cross‑application correlation.
• Incident management: Partner with SRE, NOC, and Incident Management to improve detection, triage, and post‑incident analysis.
• Runbooks & dashboards: Establish runbooks and workflows for proactive detection of performance and availability risks.
• Root cause analyses: Lead RCA efforts for major incidents and implement actionable remediation plans.

Job description

About This Job

Axos Bank is seeking an experienced Manager to oversee Observability & Performance Engineering. You will primarily be responsible for leading the strategy, implementation, and ongoing optimization of enterprise observability capabilities across applications, networks, and infrastructure. This role is a hands‑on technical leader and people manager with deep expertise in observability, ensuring end to end visibility, rapid root cause analysis, and improved digital experience for customers and internal users. This leader partners closely with Business Stakeholders, Application Development, SRE, Infrastructure, Network, and Security teams to drive proactive monitoring, reduce mean time to detect (MTTD) and mean time to resolve (MTTR), and support highly available, scalable, and resilient platforms. This role also oversees the “Release Management” team. The Release Management team, managed by an Operations Manager reporting to this role, ensures compliance with documented policies and controls, relative to change management software releases.

Responsibilities

• Observability Strategy & Leadership Own and evolve the enterprise observability strategy across application performance, network experience, and log/metric analytics.
• Define standards, best practices, and operating models for AppDynamics, ThousandEyes, and Splunk usage across teams.
• Translate business and customer experience objectives into measurable observability KPIs and dashboards.
• Act as the senior technical escalation point for complex performance and availability issues.
• Platform Ownership & Engineering Lead the design, deployment, and optimization of Cisco AppDynamics for application performance monitoring, business transaction visibility, and deep diagnostics.
• Ensure tight integration between AppDynamics, ThousandEyes, and Splunk to enable full‑stack correlation and faster root cause analysis.
• Drive automation, alert tuning, and noise reduction to improve signal quality and operational efficiency.
• Oversee implementations for network path visibility, SaaS monitoring, endpoint experience, and external dependency monitoring.
• Understand and leverage Splunk for centralized logging, metrics, alerting, and correlation across applications.
• Incident Management & Operational Excellence Partner with SRE, NOC, and Incident Management teams to improve incident detection, triage, and post‑incident analysis.
• Establish runbooks, dashboards, and workflows that enable proactive detection of performance and availability risks.
• Lead root cause analysis efforts for major incidents and ensure actionable remediation plans are implemented.