Specialist - Operations Excellence

ZALORA Group; Muntinlupa; On-site; PHP 320,000 - 520,000; Full time

Benefits offered by this job

Ownership of CI initiatives

Career growth through certification (L

Diverse and multicultural team

Job summary

ZALORA Philippines is seeking an Operations Excellence Specialist open to fresh grads or 1 year of experience. You will co-lead our Lean Six Sigma/CI program, manage high-impact CI projects, and help embed a culture of continuous improvement across the organization.

The role involves leading cross-functional initiatives, training and coaching teams, and traveling for trainings as needed. A startup mindset and strong RCA, problem-solving skills are highly valued.

Qualifications

• At least 1 year of work experience (Fresh grads also considered).
• Strong project or program management experience.
• Good change management and transformational skills.
• Able to think and plan strategically.
• Customer-centric mindset with ability to build engagement habits.
• Strong people-focused mindset and RCA-oriented mindset.

Responsibilities

• Lead high-impact, cross-functional improvement projects in a timely, effective manner.
• Work with local teams to achieve objectives and OKRs.
• Collaborate with CI program champions to embed CI culture.
• Lead brainstorming sessions and workshops for new improvement ideas.
• Travel to conduct trainings when needed.
• Partner with managers to instill CI routines across teams.
• Design and achieve quarterly OKRs aligned with company goals.
• Develop and lead value-adding initiatives for process and cultural transformation.
• Improve employee engagement in the CI program across participant journeys.
• Plan and execute expansion of the CI program across departments.

Skills

Lean Six Sigma Tools

Project management

Change management

Root cause analysis (RCA)

Strategic thinking

People engagement

Tools

Lean Six Sigma Tools

Job description

Operations Excellence - Specialist ( Open for Fresh Grads / 1 year Exp )
Description:

The ZALORA Operational Excellence (OE) team is on the lookout for a new Senior Executive, as part of the team’s Continuous Improvement (CI) work stream across ZALORA Philippines. Besides managing the delivery of CI projects on a large scale, you will be responsible for co‑leading our in‑house Lean Six Sigma (LSS)/CI program. Part of ZALORA’s long‑term strategy goals, this is a unique learning, professional development and certification program with a strong reach throughout the entire organization. Its purpose is to embed a strong CI culture in ZALORA, while delivering improvements in processes, KPIs, growth and profitability.

The ideal candidate must be experienced and knowledgeable in Lean Six Sigma Tools and must be interested in coaching and training. They will need excellent leadership and people management skills to engage with multiple key stakeholders at all levels of the organization. As Operational Excellence is an ambitious team, we value someone with an entrepreneurial (startup) mindset and able to take the team to higher levels. A portfolio of Kaizen and LSS projects is a plus!

Responsibilities:

• Lead high-impact, cross-functional improvement projects in a timely, effective manner
• Work with the local teams to consistently achieve objectives and key results (OKRs)
• Work with the CI program “champions” from other departments to embed CI culture
• Lead and participate in project brainstorming sessions and workshops to obtain new ideas for improvement initiatives
• Must be willing to travel to conduct trainings when needed
• Collaborate with Managers and Leaders to instill CI routines or habits in their teams and departments
• Design and achieve quarterly OKRs in alignment with company/ departmental OKRs
• Develop and lead new value-adding initiatives to deliver process and cultural transformation in ZALORA
• Manage and improve employee engagement in the CI program at different levels of the participant journey funnel
• Plan and execute the expansion of the CI program in multiple departments

Basic Qualifications/ Requirements:

• At least 1 year of work experience
• Strong work experience or proven track record in project or program management
• Good change management/ transformational skills
• Able to think and plan strategically
• Customer-centric mindset with an ability to build good engagement habits
• Have a strong people-focused mindset
• Have a strong bias towards root cause analysis (RCA) and process-based mindset

Preferred Qualifications/ Requirements:

• Background in E-commerce, Tech, startups, service-based companies or similar environment
• Cross-functional working experience or knowledge in various functions of a business (Operations, Commercial, Marketing, Sales/ Revenue, Finance, Tech/ Engineering, HR, etc.)
• Enjoys training and coaching
• Experience in performance management
• Portfolio of projects is preferred
• A strong work ethic and eager to exceed work expectations

What We Offer You:

• A chance to see your impact in the organization as we highly encourage ownership as an organization
• An opportunity to grow exponentially in your career and be exposed to different areas of the business
• An opportunity to be certified with Lean Six Sigma (up to Black Belt) certifications in this role
• Driven colleagues and a diverse and multicultural work environment

The ZALORA Story

ZALORA is Asia’s leading online fashion, beauty and lifestyle destination, part of Global Fashion Group. As one of the region’s pioneer large scale e-commerce platforms, ZALORA has established a strong presence throughout the region, particularly in Singapore, Indonesia, Malaysia, the Philippines, and Hong Kong enjoying over 50 million visits per month.

ZALORA is not obligated to accept resumes from any third parties on behalf of potential candidates for any position (advertised or otherwise) by any means unless ZALORA has executed a written agreement with such third party and has expressly requested such third party for candidate referrals. Third parties who provide unsolicited resumes of candidate(s) shall waive and forfeit all rights to claim for any placement fees or referral fees in the event that such candidate is eventually engaged or employed by ZALORA or Global Fashion Group.

Consent Disclaimer

By submitting your application for this role, you consent to ZALORA collecting, using and processing through and in ZALORA’s systems all personal data included in or provided in relation to your application. The purposes for such collection, use and/or processing shall be for conducting of ZALORA’s recruitment requirements for the present role, and identifying and evaluating other roles and career opportunities within ZALORA which you might be a good fit for.

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