Specialist – Master Data Management

DHL Global Forwarding; Philippines; On-site; PHP 600,000 - 900,000; Full time

Job summary

DHL Global Forwarding in Manila is seeking a Specialist - Master Data Management to manage pricing data, maintain internal templates, and upload rates to CW1 for customer implementations.

You will work cross-functionally with ITS, Operations, and customers while handling contract renewals and rate maintenance across multiple clients, including night shifts as needed.

Qualifications

• Graduate with a bachelor’s degree from a recognized university.
• Pricing/Rate management qualification is preferable.
• Minimum 5 years of experience in related roles.
• Knowledge of CW1, client/server architectures and data mapping.

Responsibilities

• Handle pricing information from IMPACT / BID Team and clean data in SOP-compliant templates.
• Update prices in CW1 and upload formulated rates to charge codes.
• Troubleshoot client requirements and manage contract renewals.
• Maintain rates for multiple customers and coordinate with stakeholders.
• Act as a key contact for various stakeholders and coordinate with ITS, Operations, and Customer IT.
• Document solutions and decisions; escalate issues when needed and push back where appropriate.
• Collaborate with third parties and build cross-functional relationships with DHL managers.

Skills

Pricing/Rate management

CW1 experience

Communication skills

Analytical skills

Data mapping/ETL

Technical aptitude

Shift flexibility

Education

Bachelor's degree in any discipline

Pricing/Rate management qualification (preferable)

Tools

CW1

Microsoft Office

Data visualization tools

Job description

Job Title: Specialist - Master Data Management

Job Location: Manila

In this role, you will have the opportunity to operate on a segment of service we offer for MDM, maintain Internal Pricing Templates and handling end-to-end upload of formulated rates to various charge codes in CW1 for smooth customer Implementation.

Key Responsibilities

• Handle pricing information received from the IMPACT / BID Team, then Clean this IPT data (as per SOP) and update it in a standardized template and uploads in CW1.
• Troubleshoot and implement client requirements.
• Handle the contract renewals for new/existing customers.
• Handle the new and maintain the rates in the CW1 systems for various customers.
• Understand customer and key stakeholders interests and concerns.
• Act as a key contact for various stakeholders.
• Convince other subject matter experts to accept new concepts, practices, and approaches.
• Document solutions and decisions for Stakeholders to confirm.
• Chase owners or actions, escalates when required, ability to push-back in a documented way.
• Manages project in matrix organization.
• Report issues to Senior Stakeholders.
• Document informed decisions on Designs and Solutions, for Internal or Customer-facing projects.
• Collaborate / communicate with ITS, Operations, Customer's IT team.
• May cooperate with and coordinate 3rd parties e.g. external service providers.
• Build strong, trusting cross-functional relationships with DHL Managers.

Required Skills/Abilities

• Graduate (Bachelor's degree from a recognized University in any discipline).
• Pricing/Rate management Qualification (preferable).
• Minimum 5 years of experience.
• Possesses good knowledge of different software systems, client/server architectures and various compatibility requirements.
• Good communication, both verbal/written is required.
• Experience in working with CW1.
• Knowledge on Microsoft Office Tools.
• Knowledge on visualization Tools.
• Strong analytical Skills.
• Understanding of Freight Forwarding Product Operations lifecycles, an advantage.
• Technical aptitude, including but not limited to Data Communication protocols, EDI configurations, Data Field gapping and mapping.
• Should be flexible to work in shifts (including night)