Specialist II North America Customer Care

City of Shakopee, MN; Hinoba-an; On-site; PHP 350,000 - 520,000; Full time

Job summary

Emerson is seeking a customer service professional to monitor and respond to calls and emails, resolve issues, and support a collaborative team environment. The role emphasizes delivering timely service, maintaining accuracy, and proactively identifying opportunities to improve processes.

Applicants should have a 4-year-degree and at least two years in customer service, preferably B2B, with strong MS Office skills and familiarity with Oracle, CRM Fusion, Genesys, and Appleton Access.

Qualifications

• Bachelor’s degree in any 4-year course.
• At least 2 years of working experience in customer service, preferably with business-to-business background.
• Ability to work with minimal supervision.
• Strong interpersonal skills.
• Proficiency in Microsoft Office applications.
• Knowledge in various software applications and business tools such as Oracle, CRM Fusion, Genesys, and Appleton Access.

Responsibilities

• Monitor and respond to incoming calls and emails within agreed service level, productivity, and efficiency targets.
• Resolve simple to complex customer issues and requests.
• Provide backup support and workload sharing with other team members to help ensure effective execution of customer care operations.
• Engage in team activities and initiatives.
• Assist the team lead in identifying team opportunities and challenges and provide recommendations.

Skills

Strong communication

Independent worker

Problem solving

Proficient with MS Office

Education

Bachelor’s degree

Tools

Oracle

CRM Fusion

Genesys

Appleton Access

Job description

In This Role, Your Responsibilities Will Be:

• Monitor and respond to incoming calls and emails within agreed service level, productivity, and efficiency targets.
• Resolve simple to complex customer issues and requests.
• Provide backup support and workload sharing with other team members to help ensure effective execution of customer care operations.
• Engage in team activities and initiatives.
• Assist the team lead in identifying team opportunities and challenges and provide recommendations.

Who You Are:

You have a strong drive for results and exhibit passion and enthusiasm to get things done. You can efficiently carry out tasks independently and generate accurate, high-quality reports. You are proactive and highly innovative in approaching problem-solving efficiently. You can proficiently communicate ideas and influence both internal and external customers. You're interpersonally savvy and able to collaborate and efficiently work with people at any level.

For This Role, You Will Need:

• Bachelor’s degree in any 4-year course.
• At least 2 years of working experience in customer service, preferably with business-to-business background.
• Ability to work with minimal supervision.
• Strong interpersonal skills.
• Proficiency in Microsoft Office applications.
• Knowledge in various software applications and business tools such as Oracle, CRM Fusion, Genesys, and Appleton Access.

Our Culture and Commitment to You

At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives—because we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams, working together are key to driving growth and delivering business results.

We recognize the importance of employee wellbeing. We prioritize providing competitive benefits plans, a variety of medical insurance plans, Employee Assistance Program, employee resource groups, recognition, and much more. Our culture offers flexible time off plans, including paid parental leave (maternal and paternal), vacation and holiday leave.