Lead Specialist Process Implementation and Support

Emerson; Mandaluyong; On-site; PHP 700,000 - 1,100,000; Full time

Job summary

Emerson is seeking a Lead Specialist, Process Implementation and Support to drive process execution, implement new processes, and lead change initiatives within the ANZ Customer Care team. You will train staff, resolve issues, and align activities with strategic goals across the organization.

The role emphasizes collaboration, proactive problem solving, and strong communication to ensure effective process outcomes and ongoing development opportunities.

Qualifications

• Bachelor’s degree in any four-year course.
• 3 years of relevant experience in process improvement and people management.
• Knowledge of project and change management, learning and development strategy creation and delivery, curriculum development, and training delivery and execution.
• Proficiency in Microsoft Office applications (Outlook, Excel, PowerPoint, Word, Visio).
• Advanced knowledge of Oracle, CRM, and other business tools.
• In-depth knowledge of Customer Care business processes.

Responsibilities

• Lead process execution and issue resolution.
• Implement new processes and change management.
• Lead innovation and process creation initiatives.
• Communicate policies, programs, and decisions that affect the team, and conduct internal training as needed.

Skills

Process improvement

People management

Project management

Change management

Learning & development

Education

Bachelor’s degree

Tools

Microsoft Office

Outlook

Excel

PowerPoint

Word

Visio

Oracle

CRM

Job description

If you are a Lead Specialist, Process Implementation and Support professional looking for an opportunity to grow your career, this gives you the chance to establish, test, implement, and support new processes and process modifications within the ANZ Customer Care team. In this role, you will support functions covering inquiry handling, proposals, order management, and post-order activities across the Automation Solutions business groups. You will work collaboratively across the organization to ensure business process outcomes align with strategic goals while providing day-to-day support and process training that is aligned with the organization’s objectives.

In This Role, Your Responsibilities Will Be:

• Lead process execution and issue resolution.

• Implement new processes and change management.

• Lead innovation and process creation initiatives.

• Communicate policies, programs, and decisions that affect the team, as well as conduct internal training as needed by the organization.

Who You Are:

You have a strong drive for results and exhibit passion and enthusiasm to get things done. You are a proactive self-starter with a strong sense of urgency in meeting tasks and deadlines. You are interpersonally savvy and able to collaborate and efficiently work with people at any level.

For This Role, You Will Need:

• Bachelor’s degree in any four-year course.

• 3 years of relevant experience in process improvement and people management.

• Knowledge of project and change management, learning and development strategy creation and delivery, curriculum development, and training delivery and execution.

• Proficiency in Microsoft Office applications such as Outlook, Excel, PowerPoint, Word, and Visio.

• Advanced knowledge of Oracle, CRM, and other business tools.

• In-depth knowledge of Customer Care business processes.

Our Culture & Commitment to You

At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives—because we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams, working together are key to driving growth and delivering business results.

We recognize the importance of employee wellbeing. We prioritize providing competitive benefits plans, a variety of medical insurance plans, Employee Assistance Program, employee resource groups, recognition, and much more. Our culture offers flexible time off plans, including paid parental leave (maternal and paternal), vacation, and holiday leave.

WHY EMERSON (https://www1.emerson.com/en/corporate/careers/meet-emerson)

Our Commitment to Our People

At Emerson, we are motivated by a spirit of collaboration that helps our diverse, multicultural teams across the world drive innovation that makes the world healthier, safer, smarter, and more sustainable. And we want you to join us in our bold aspiration.

We have built an engaged community of inquisitive, dedicated people who thrive knowing they are welcomed, trusted, celebrated, and empowered to solve the world’s most complex problems — for our customers, our communities, and the planet. You’ll contribute to this vital work while further developing your skills through our award‑winning employee development programs. We are a proud corporate citizen in every city where we operate and are committed to our people, our communities, and the world at large. We take this responsibility seriously and strive to make a positive impact through every endeavor.

At Emerson, you’ll see firsthand that our people are at the center of everything we do. So, let’s go. Let’s think differently. Learn, collaborate, and grow. Seek opportunity. Push boundaries. Be empowered to make things better. Speed up to break through. Let’s go, together.

Accessibility Assistance or Accommodation

If you have a disability and are having difficulty accessing or using this website to apply for a position, please contact: [e-mail] .

ABOUT EMERSON (https://www1.emerson.com/en/corporate/about-us)

Emerson is a global leader in automation technology and software. Through our deep domain expertise and legacy of flawless execution, Emerson helps customers in critical industries like life sciences, energy, power and renewables, chemical and advanced factory automation operate more sustainably while improving productivity, energy security and reliability.

With global operations and a comprehensive portfolio of software and technology, we are helping companies implement digital transformation to measurably improve their operations, conserve valuable resources and enhance their safety.

We offer equitable opportunities, celebrate diversity, and embrace challenges with confidence that, together, we can make an impact across a broad spectrum of countries and industries. Whether you’re an established professional looking for a career change, an undergraduate student exploring possibilities, or a recent graduate with an advanced degree, you’ll find your chance to make a difference with Emerson. Join our team – let’s go!

Emerson is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment.