Talent Connect - MOA 2026

Convergys; Pasay; On-site; PHP 290,000 - 424,000; Full time

Job summary

A leading global service provider is seeking a Customer Support Associate II in Pasay City, Philippines. The role involves interfacing with customers via phone or the Internet, providing support and resolution for non-routine problems. Ideal candidates should have a high school diploma and strong customer service skills. The position offers full-time employment with opportunities for growth in a fast-paced environment where effective communication and problem-solving abilities are key.

Qualifications

• High school diploma with six plus months of customer service experience preferred.
• Strong customer service orientation and communication skills.
• Ability to effectively communicate, both written and verbally.

Responsibilities

• Ensure service delivered meets contractual Key Performance Indicators (KPIs).
• Clarify customer requirements and resolve non-standard issues.
• Listen attentively to customer needs and demonstrate empathy.
• Document and track information in the call tracking system.

Skills

Customer service orientation

Strong communication skills

Problem-solving skills

Attention to detail

Computer navigation skills

Education

High school diploma

Job description

Talent Connect - MOA 2026 page is loaded## Talent Connect - MOA 2026locations: PHL Pasay Citytime type: Full timeposted on: Posted 2 Days Agotime left to apply: End Date: November 30, 2026 (30+ days left to apply)job requisition id: R1667873Job Title:Talent Connect - MOA 2026Job DescriptionThe Customer Support Associate II position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of non-routine problems regarding client's product or services.## Essential Functions/Core Responsibilities• Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’) • Clarify customer requirements; probe for understanding, use decision-support tools and resources to resolve customer issues that are non-standard/unstructured and require some clarification or conceptual thinking • Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer • Greet customers in a courteous, friendly, and professional manner using agreed upon procedures • Maintain broad knowledge of client products and/or services • Prepare complete and accurate work including appropriately notating accounts as required • Participate in activities designed to improve customer satisfaction and business performance • Offer additional products and/or services • Track, document and retrieve information in call tracking database ## Candidate Profile• High school diploma with six plus months of customer service experience preferred • Courteous with strong customer service orientation • Strong computer navigation skills and PC Knowledge • Ability to effectively communicate, both written and verbally • Ability to learn including strong problem solving skills • Dependable with proficient attention to detail • Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly • Tolerance for repetitive work in a fast-paced, high production work environment • Ability to work as a team member, as well as independently • Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner • Able to rotate shifts, as needed • Based on location and/or program, additional experience/skills may be required \*Job requirements may vary by country and will not contravene any local laws ## Career Framework RoleHas program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge. Works with close supervision and clearly defined procedures. Starting to demonstrate familiarity with client terminology, operating standards and procedures. Starter without sustained metric performance levels. ## DisclaimerThe above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.**#LI-DNI**Location:PHL Pasay City - MOALanguage Requirements:Time Type:Full time**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the**# **Mission:**### Hi, we're Concentrix. We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries.# **Company Overview:**### We power the brands of the future. Some call us a global technology and services leader. But we’re so much more. Human-centered, tech-powered, intelligence fuelled. Every day we’re busy helping over 2000 of the world's best brands solve their toughest business challenges. Whether it’s…… designing game-changing brand experiences, building and scaling secure AI technologies, or building loyalty to drive revenue. We design, build, and run fully integrated, end-to-end solutions across the entire enterprise, at speed and scale. We’re the strategic thinkers who designbrand-defining experiences. The technologists & engineers who buildsmarter solutions. And the operational experts who run it all and make it work seamlessly. By integrating strategy & design with data & analytics, enterprise technology, and digital operations. You could say, at the heart of everything we do lies a commitment to transform the way companies connect, interact, and grow across the world and into the future. Experience the power of Concentrix.Concentrix CVG Corporation is an EEO/AA/M/F/Vet/Disability Employer.