MANAGER, BUSINESS OPS SUPPORT

Convergys; Quezon City; On-site; PHP 2,457,002 - 3,685,503; Full time

Job summary

Convergys in Quezon City is looking for a Manager, Business Ops Support to lead the end-to-end development of AI and automation solutions. You will oversee the design and implementation of AI/ML solutions and intelligent automation, ensuring high scalability, maintainability, and security.

The ideal candidate will have experience with AI technologies, robust leadership skills, and a commitment to driving innovation. Join Convergys and help transform how brands operate with powerful tech solutions.

Qualifications

• Lead end-to-end development lifecycle of AI and automation solutions.
• Ensure solutions are scalable, maintainable, secure, and production-ready.
• Oversee design and implementation of AI/ML and automation solutions.

Responsibilities

• Lead the development and implementation of AI/ML solutions.
• Drive reuse of frameworks and components to accelerate delivery.
• Oversee design of intelligent automation and AI-enabled tools.

Skills

AI/ML solutions

Intelligent automation

Framework reuse

Secure production-ready solutions

Job description

MANAGER, BUSINESS OPS SUPPORT page is loaded## MANAGER, BUSINESS OPS SUPPORTApplylocations: PHL Quezon City - EXXA Towertime type: Full timeposted on: Posted Todayjob requisition id: R1716095Job Title:MANAGER, BUSINESS OPS SUPPORTJob DescriptionManager – AI & Automation Development* Lead the **end‐to‐end development lifecycle** of AI and automation solutions, from requirements intake through deployment and post‐release optimization.* Oversee the design and implementation of: + AI/ML solutions (predictive models, NLP, GenAI use cases) + Intelligent automation (RPA, workflow automation, decision engines) + AI‐enabled tools integrated into enterprise platforms (e.g., Teams, web apps, internal systems)* Ensure solutions are **scalable, maintainable, secure, and production‐ready**.* Drive **reuse of frameworks, components, and standards** to accelerate delivery.Location:PHL Quezon City - EXXA TowerLanguage Requirements:Time Type:Full time### About Us# **Mission:**### Hi, we're Concentrix. We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries.# **Company Overview:**### We power the brands of the future. Some call us a global technology and services leader. But we’re so much more. Human-centered, tech-powered, intelligence fuelled. Every day we’re busy helping over 2000 of the world's best brands solve their toughest business challenges. Whether it’s...... designing game-changing brand experiences, building and scaling secure AI technologies, or building loyalty to drive revenue. We’ve got them covered. But how? We design, build, and run fully integrated, end-to-end solutions across the entire enterprise, at speed and scale. We’re the strategic thinkers who designbrand-defining experiences. The technologists & engineers who buildsmarter solutions. And the operational experts who run it all and make it work seamlessly. By integrating strategy & design with data & analytics, enterprise technology, and digital operations. You could say, at the heart of everything we do lies a commitment to transform the way companies connect, interact, and grow across the world and into the future. Experience the power of Concentrix.Concentrix CVG Corporation is an EEO/AA/M/F/Vet/Disability Employer.