Specialist, Asset Servicing

Manulife; Quezon City; Hybrid; PHP 600,000 - 1,000,000; Full time

Job summary

Manulife's Asset Servicing team seeks a detail-oriented Specialist to handle data scrubbing, entitlement monitoring, and timely processing of corporate action events across portfolios. You will work with fund managers, custodians, and clients to ensure accurate instructions and thoughtful risk controls.

The role requires strong communication, a proactive mindset for process improvements, and the ability to operate across systems in a hybrid Manila environment, with a schedule Monday–Friday

Qualifications

• Bachelor's degree in business, accounting, finance, economics, or related field.
• 2–3 years in asset servicing, securities operations, corporate actions, settlement, or investment operations.
• Knowledge of securities instruments, settlements, corporate action events, elections, and entitlements.
• Ability to administer proxy voting and class actions and manage related communications.
• Understanding of operational risk, controls, quality reviews, checklists, and escalation requirements.
• Accurate and thorough work under tight deadlines.
• MS Office and third-party data/investment platforms familiarity.
• Ability to navigate multiple systems to process, validate, investigate, or monitor corporate action information.
• Prepare management information, identify exceptions, and interpret data.
• Strong analytical ability and attention to detail; ability to resolve issues.
• Ability to prioritize responsibilities and make sound decisions.

Responsibilities

• Prepare management information and lead or participate in governance calls.
• Obtain timely responses or elections from fund managers and internal stakeholders.
• Submit responses and elections on time and confirm acceptance by custodian banks.
• Perform quality checks and maintain supporting documentation.
• Verify entitlements with custodian banks for daily events.
• Ensure accurate processing of trades and corporate actions in systems.
• Administer proxy voting and class action activities and related communications.
• Work within established processes and comply with procedures, policies, and controls.
• Recommend and initiate process improvements and enhancements to controls and service delivery.
• Participate in system transitions, UAT, process transformation, and change initiatives.
• Support continuity through role-specific training and cross-training.
• Stay current on securities industry developments and market practices.

Skills

Strong analytical ability

Attention to detail

Independent worker

Written and verbal communication

Prioritization & multitasking

Education

Bachelor's degree in Business Administration, Accounting, Finance, Economics

Tools

Bloomberg

SIX

Markit

SimCorp Dimension

BBH InfoAction

Aladdin workflow tools

Power BI

Power Apps

Power Automate

Job description

The Asset Servicing team supports the accurate and timely processing, validation, and oversight of corporate actions and income-related activities across investment portfolios. The function works with operational teams, fund managers, custodian banks, and other stakeholders to maintain effective service delivery, strong controls, and adherence to established procedures and market practices.

The Specialist is accountable for data scrubbing, entitlement monitoring, election management, and accurate and timely processing of corporate action events. The position also supports proxy voting, class actions, custodian and client communications, quality reviews, exception resolution, management information, and continuous improvement activities. The role works independently with minimal guidance while escalating material issues through appropriate channels.

Position Responsibilities:

• Prepare management information and lead or participate in business governance calls.

• Work with clients and internal stakeholders to obtain timely responses or elections from fund managers.

• Submit responses and elections on time and confirm that instructions are received and accepted for processing by custodian banks.

• Perform quality checks for processed corporate action events and complete required checklists and supporting documentation.

• Verify entitlements with the relevant custodian banks for daily corporate action events.

• Ensure accurate and timely processing of trades and corporate action events in applicable systems.

• Administer proxy voting and class action activities and support related custodian or client communications.

• Work within established processes and comply with applicable procedures, policies, and controls.

• Recommend and initiate process improvements and enhancements to controls and service delivery.

• Participate in system transitions, user acceptance testing, process transformation, and other change initiatives.

• Support team continuity through role-specific training and interdepartmental cross-training.

• Remain current on relevant securities‑industry developments and market‑specific practices.

Accountabilities (Individual / Shared):

Individual Accountabilities:

• Accuracy and timeliness of assigned corporate action processing, election submissions, entitlement verification, quality checks, and supporting documentation.

• Independent management of routine exceptions and timely escalation of material or unresolved issues.

• Adherence to established procedures, policies, controls, and applicable market deadlines.

• undefined

Key Shared Accountabilities:

• Service delivery and issue resolution with Asset Servicing colleagues, fund managers, clients, custodian banks, and other stakeholders.

• Business governance reporting, process improvements, system transitions, transformation activities, training, and service continuity.

Problems/Challenges:

• Monitoring and processing time‑sensitive corporate action events where late or inaccurate action could create financial or operational risk.

• Obtaining complete and timely elections or responses and confirming acceptance by custodian banks within market deadlines.

• Resolving differences across event notifications, positions, entitlements, instructions, and internal records while maintaining accuracy and thoroughness.

• Managing competing business‑as‑usual, quality‑control, stakeholder, and change‑related priorities.

Position Dimensions (Organizational Impact):

• Job level: Career Band 5

• Geographic coverage: MIM and General Account portfolios and stakeholders across 2 primary regions, Asia and North America

• Schedule: 5-day Mid shift, Monday to Friday, 2PM-11PM

• Primary location: Quezon City, Secondary: Cebu

• Hybrid Work Set-up: 3 days at the office, 2 days remote

• People leadership: 0 direct reports specified; the role provides coaching, professional guidance, and task coordination to less experienced team members

• Organizational contribution: May coordinate or lead small projects or workstreams and may serve as a point of escalation for professional advice

• Transaction volumes, number of customers supported, and financial or budget impact: To be confirmed by the business

• The role can influence financial and operational risk outcomes, service quality, control effectiveness, and stakeholder experience

• Works with internal and external stakeholders, including fund managers, clients, custodian banks, and operational partners.

Required Qualifications:

Must Have

• Bachelor's degree in Business Administration, Accounting, Finance, Economics, or a related discipline, or an equivalent combination of education and relevant experience.

• Two to three years of relevant experience in asset servicing, securities operations, corporate actions, settlement, or investment operations.

• Knowledge of securities instruments, settlements, investment processes, corporate action events, elections, and entitlements.

• Ability to administer proxy voting and class action activities and manage related communications.

• Understanding of operational risk, procedural controls, quality reviews, checklists, documentation, and escalation requirements.

• Ability to maintain accuracy and thoroughness while working to tight deadlines.

• Intermediate to advance knowledge of Microsoft Office and third‑party data or investment platforms used in asset servicing.

• Ability to navigate multiple systems to process, validate, investigate, or monitor corporate action information.

• Ability to prepare management information, identify exceptions, and interpret operational or control data.

• Strong analytical ability and attention to detail, with the ability to investigate issues and identify practical solutions.

• Ability to prioritize responsibilities and make sound decisions based on event information, procedures, risk, and deadlines.

• Strong written and verbal communication and interpersonal skills.

• Ability to collaborate with team members, management, clients, fund managers, and custodian banks in a demanding business environment.

• Ability to influence and negotiate appropriately to obtain timely responses and resolve service issues.

• Client focus, ownership, teamwork, adaptability, initiative, and commitment to order and quality.

• Ability to work independently with minimal guidance, respond quickly, and manage competing priorities.

• Demonstrated learning orientation and willingness to support training and team continuity.

Preferred Qualifications:

• Exposure to multiple markets, products, or shared‑services operating models.

• Experience supporting control enhancements, issue remediation, or audit requests.

• Experience with Bloomberg, SIX, Markit, SimCorp Dimension, BBH InfoAction, Aladdin workflow tools, or system implementations and enhancements.

• Experience with Microsoft Power Platform (Power BI, Power Apps, Power Automate) and emerging AI technologies/tools.

• Exposure to reporting, visualization, automation, digitization, or transformation activities.

• Experience contributing to process improvements or control enhancements.

• Experience participating in business governance calls or stakeholder discussions.

• Experience acting as a process resource, peer coach, trainer, or project contributor.

• CPA qualification, CISI designation or another relevant professional certification.

When you join our team:

We’ll empower you to learn and grow the career you want.

We’ll recognize and support you in a flexible environment where well‑being and inclusion are more than just words.

As part of our global team, we’ll support you in shaping the future you want to see.

Acerca de Manulife y John Hancock

Manulife Financial Corporation es un importante proveedor internacional de servicios financieros que ayuda a las personas a tomar decisiones de una manera más fácil y a vivir mejor. Para obtener más información acerca de nosotros, visite http://www.manulife.com .

Manulife es un empleador que ofrece igualdad de oportunidades

En Manulife/John Hancock, valoramos nuestra diversidad. Nos esforzamos por atraer, formar y retener una fuerza laboral tan diversa como los clientes a los que prestamos servicios, y para fomentar un entorno laboral inclusivo en el que se aprovechan las fortalezas de las culturas y las personas. Estamos comprometidos con la equidad en las contrataciones, la retención de talento, el ascenso y la remuneración, y administramos todas nuestras prácticas y programas sin discriminación por motivos de raza, ascendencia, lugar de origen, color, origen étnico, ciudadanía, religión o creencias religiosas, credo, sexo (incluyendo el embarazo y las afecciones relacionadas con este), orientación sexual, características genéticas, condición de veterano, identidad de género, expresión de género, edad, estado civil, estatus familiar, discapacidad, o cualquier otro aspecto protegido por la ley vigente.

Nuestra prioridad es eliminar las barreras para garantizar la igualdad de acceso al empleo. Un representante de Recursos Humanos trabajará con los solicitantes que requieran una adaptación razonable durante el proceso de solicitud. Toda la información que se haya compartido durante el proceso de solicitud de adaptación se almacenará y utilizará de manera congruente con las leyes y las políticas de Manulife/John Hancock correspondientes. Para solicitar una adaptación razonable en el proceso de solicitud, envíenos un mensaje a [e-mail] .

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