Special Project Strategy

Shopee; Manila; On-site; PHP 600,000 - 900,000; Full time

Job summary

Shopee Philippines is seeking an End-to-End Fulfillment Growth lead to drive initiatives across Network Expansion, Operational Efficiency, and Seller Experience.

You will collaborate with Site Operations, Seller Operations, Customer Service, and Logistics to improve coverage, throughput, and parcel handling while using data and insights to guide decisions.

Qualifications

Responsibilities

• Drive capacity expansion into new sites to support coverage growth.
• Manage eligibility criteria that determine which sellers and products qualify for the program.
• Balance every coverage-growth decision against RTS risk.
• Manage end-to-end fulfillment and drive execution across site operations.
• Identify fulfillment and logistics pain points and design scalable solutions.
• Continuously refine processes as the program scales to new sites and volume.
• Drive initiatives to strengthen seller sentiment and experience in the program.
• Improve seller ship-out rate, seller retention, and overall parcel handling.
• Reduce parcel loss and improve claims resolution processes.
• Initiate, prioritize, and drive projects from problem identification to implementation.
• Define success metrics and track impact of initiatives against targets.
• Use data and customer insights to guide decision-making.
• Present findings and recommendations to senior stakeholders.
• Work closely with Site Operations, Seller Operations, Customer Service, Logistics, and internal local/regional teams to improve key experience and operational metrics.
• Align stakeholders, drive accountability, and track decisions to ensure successful project delivery.
• Proactively identify improvement opportunities through data, feedback, and market benchmarking.
• Foster a culture of customer-centric thinking and continuous improvement within the team.

Job description

End-to-End Fulfillment Growth, Lead and execute initiatives across three core pillars:

Network Expansion

• Drive capacity expansion into new sites to support coverage growth
• Manage eligibility criteria that determine which sellers and products qualify for the program
• Balance every coverage-growth decision against RTS risk

Operational Efficiency

• Manage end-to-end fulfillment and drive execution across site operations
• Identify fulfillment and logistics pain points and design scalable solutions
• Continuously refine processes as the program scales to new sites and volume

Seller Experience

• Drive initiatives to strengthen seller sentiment and experience in the program
• Improve seller ship-out rate, seller retention, and overall parcel handling
• Reduce parcel loss and improve claims resolution processes

Project & Performance Management

• Initiate, prioritize, and drive projects from problem identification to implementation
• Define success metrics and track impact of initiatives against targets
• Use data and customer insights to guide decision-making
• Present findings and recommendations to senior stakeholders

Cross-Functional Collaboration

• Work closely with Site Operations, Seller Operations, Customer Service, Logistics, and internal local/regional teams to improve key experience and operational metrics
• Align stakeholders, drive accountability, and track decisions to ensure successful project delivery

Continuous Improvement & Innovation

• Proactively identify improvement opportunities through data, feedback, and market benchmarking
• Foster a culture of customer-centric thinking and continuous improvement within the team