Spanish Technical Support Representative (TSR)

Gratitude Philippines; Manila; On-site; PHP 279,000 - 424,000; Full time

Benefits offered by this job

Onsite in Taguig

Job summary

Gratitude Philippines is seeking a Spanish-speaking Technical Support Representative to deliver technical assistance and customer support. The role emphasizes strong English and Spanish communication and requires at least 6 months of BPO Technical Support experience, with onsite work at Taguig.

You will troubleshoot issues, document interactions, and follow defined procedures while meeting performance targets.

Qualifications

• Minimum 2 years of college, with no back subjects.
• Minimum 6 months of BPO experience.
• At least 6 months of BPO Technical Support (TSR) experience.
• At least 1 year of TSR background preferred/required based on pre-screening criteria.
• Strong Spanish and English communication skills.
• Open to non-native Spanish speakers (Filipino candidates only).
• Strong technical troubleshooting and customer service skills.
• Willing to work 100% onsite in Taguig.
• Willing to work on shifting and night shift schedules.
• Available to start ASAP.

Responsibilities

• Provide technical support and assistance to customers through appropriate support channels.
• Troubleshoot and resolve technical issues efficiently.
• Communicate clearly and professionally in Spanish and English.
• Identify customer concerns and provide appropriate technical solutions.
• Follow established troubleshooting procedures and service guidelines.
• Maintain accurate documentation of customer interactions and technical issues.
• Deliver quality customer service while meeting productivity and performance targets.
• Escalate complex technical issues to the appropriate support teams when required.

Skills

Spanish communication

English communication

Technical troubleshooting

Customer service

TSR experience

Education

Two years of college

Job description

Job Title: Spanish Technical Support Representative (TSR)

Job Description

We are looking for Spanish-speaking Technical Support Representatives (TSR) to provide technical assistance and customer support to clients. The role requires candidates with strong English and Spanish communication skills and a minimum of 6 months of BPO Technical Support experience.

The successful candidates will troubleshoot technical concerns, assist customers professionally, and provide effective resolutions while maintaining high service quality standards.

Qualifications

• Minimum 2 years of college, with no back subjects.

• Minimum 6 months of BPO experience.

• At least 6 months of BPO Technical Support (TSR) experience.

• At least 1 year of TSR background preferred/required based on pre-screening criteria.

• Strong Spanish and English communication skills.

• Open to non-native Spanish speakers (Filipino candidates only).

• Strong technical troubleshooting and customer service skills.

• Willing to work 100% onsite in Taguig.

• Willing to work on shifting and night shift schedules.

• Available to start ASAP.

Key Responsibilities

• Provide technical support and assistance to customers through appropriate support channels.

• Troubleshoot and resolve technical issues efficiently.

• Communicate clearly and professionally in Spanish and English.

• Identify customer concerns and provide appropriate technical solutions.

• Follow established troubleshooting procedures and service guidelines.

• Maintain accurate documentation of customer interactions and technical issues.

• Deliver quality customer service while meeting productivity and performance targets.

• Escalate complex technical issues to the appropriate support teams when required.

Pre-Screening Questions

1. BPO experience: At least 6 months BPO TSR experience

2. Years of relevant experience: At least 1 year TSR background

3. Educational attainment: Minimum 2 years in College

4. Salary expectation:

5. Last drawn salary:

6. Notice period:

7. Availability for the work setup and schedule: Please specify the site they want to be endorsed to

8. Current location:

9. Nationality: