Spanish Technical Support Representative (SPE)

Gratitude Philippines; Manila; On-site; PHP 1,060,000 - 1,116,000; Full time

Job summary

Gratitude Philippines is seeking a Spanish-speaking Technical Support Representative to join our Bridgetowne team in Quezon City. This full-time role requires onsite work on a night shift schedule and offers a competitive PHP salary range.

The role involves troubleshooting technical issues, guiding customers, and collaborating with global teams. Ideal candidates have at least 6 months of BPO TSR experience, strong English and Spanish communication skills, and are available to start ASAP.

Qualifications

• Minimum 6 months of BPO Technical Support / TSR experience.
• Strong technical support background.
• Good English and Spanish communication skills, both verbal and written.
• Open to non-native Spanish speakers / Filipino candidates only.
• Minimum 2 years of college education with no back subjects.
• Willing to work onsite in Bridgetowne, Quezon City.
• Willing to work on a night shift schedule.
• Available to start ASAP.

Responsibilities

• Provide Spanish-speaking technical support to customers, troubleshoot issues, and guide users through solutions.
• Maintain high-quality customer interactions and ensure timely resolution of inquiries.
• Liaise with global teams to escalate and resolve complex problems.
• Document issues and solutions clearly for knowledge base updates.

Skills

Spanish language

English language

Education

2 years college education with no back subjects

Job description

Spanish Technical Support Representative (SPE)

Language: Spanish
Site: Bridgetowne, Quezon City
Level: SPE
Start Date: ASAP
Required Headcount: 15
Shift: Night Schedule
Salary Range: PHP 95,000 – 100,000

Job Overview

We are looking for Spanish-speaking Technical Support Representatives (TSR) to join our team in Bridgetowne, Quezon City.

The ideal candidate should have at least 6 months of BPO Technical/TSR experience, strong English and Spanish communication skills, and be willing to work onsite on a night shift schedule.

Qualifications

• Minimum 6 months of BPO Technical Support / TSR experience.

• Strong technical support background.

• Good English and Spanish communication skills, both verbal and written.

• Open to non-native Spanish speakers / Filipino candidates only.

• Minimum 2 years of college education with no back subjects.

• Willing to work onsite in Bridgetowne, Quezon City.

• Willing to work on a night shift schedule.

• Available to start ASAP.