Bilingual Spanish Patient Services Rep (On-site, US Hours)

MED-METRIX INTERNATIONAL PH-I, INC.; Pasig; In loco; PHP 279.000 - 391.000; Tempo pieno

Vantaggi offerti da questo lavoro

8-Hour Shifts

Fixed Weekends Off

HMO Day 1 with 2 dependents covered

Medical Cash Allowance

Rice Allowance

Clothing Allowance

Free Lunch Daily

Paid Time Off

Training and Staff Development

Employee Engagement Activities

Internal Mobility Opportunities

Descrizione del lavoro

Med-Metrix International PH-I, INC. in Ortigas, Pasig City, Philippines is seeking a Spanish bilingual representative to professionally address caller inquiries, resolve problems, and collect self-pay balances.

The role requires fluency in English and Spanish, strong communication, and teamwork. The candidate should be comfortable with US hours, proficient in MS Office, and able to maintain composure on challenging calls.

Competenze

• Strong verbal communication skills in English and Spanish.
• Ability to work well individually and in a team environment.
• Proficiency with MS Office.
• Strong organizational skills.
• Ability to maintain composure on difficult calls with customers.
• Willingness to work US hours.
• Amenable to on-site work in Ortigas, Pasig City.

Mansioni

• Respond to patient inquiries, disputes, and requests by phone.
• Process patient credit card payments over the phone to resolve balances.
• Understand healthcare claims processing concepts (ICD-9/10, CPT, HCPC) and 1500 forms.
• Apply knowledge of revenue cycle and reimbursement concepts.
• Utilize GE and Epic workflow systems and related tools.
• Analyze and resolve issues on patient accounts.
• Collaborate cooperatively with patients, staff, and management.
• Adhere to client policies and departmental procedures.
• Meet daily productivity and quality standards.
• Maintain confidentiality per HIPAA and PHI guidelines.
• Handle other duties within Call Center responsibilities.

Conoscenze

Bilingual English/Spanish

MS Office

Organizational skills

Team player

Descrizione del lavoro

Med-Metrix International PH-I, INC. in Ortigas, Pasig City, Philippines is seeking a Spanish bilingual representative to professionally address caller inquiries, resolve problems, and collect self-pay balances.

The role requires fluency in English and Spanish, strong communication, and teamwork. The candidate should be comfortable with US hours, proficient in MS Office, and able to maintain composure on challenging calls.